Jay

In a small town in Sweden it appears to be an ordinary day. But look more closely, and you'll see a mysterious masked figure approaching a bank. Two hours later, chaos has descended. A bungled attempted robbery has developed into a hostage situation - and the offender is refusing to communicate their demands to the police. Inside the building, fear quickly turns to irritation for the seven strangers trapped inside. But as the minutes tick by, they begin to suspect that the criminal mastermind holding them hostage might be more in need of rescuing than they are.

The routine traffic stop that ends in tragedy. The spy who spends years undetected at the highest levels of the Pentagon. The false conviction of Amanda Knox. Why do we so often get other people wrong? Why is it so hard to detect a lie, read a face or judge a stranger's motives? Through a series of encounters and misunderstandings - from history, psychology and infamous legal cases - Malcolm Gladwell takes us on an intellectual adventure into the darker side of human nature, where strangers are never simple and misreading them can have disastrous consequences.