In this episode, we sit down with Cindy Road, a nationally recognized language access expert, policy leader, and longtime civil rights advocate, to explore a foundational yet often misunderstood question: What does it truly mean to treat language access as a civil right?

Drawing on decades of experience shaping federal, state, and local language access policy, Cindy reflects on the evolution of healthcare interpreting, the ethics that define the profession, and the systems that continue to marginalize people with limited English proficiency. Together, we examine how interpreter training emerged in the U.S., why ethics and role clarity matter, and how language access shifted from an informal workaround to a compliance obligation rooted in civil rights law.

The conversation also dives into the present moment. We unpack the implications of recent executive orders, Medicaid cuts, and political rhetoric around language, and why these forces pose real risks to equitable access to care and public services. Cindy introduces Unheard Voices, a national initiative documenting the lived experiences of individuals whose communication needs are ignored, silenced, or dismissed, and explains why storytelling is essential to effective advocacy.