Transforming Phone Calls into Profits: The Five C’s Every service Advisor Should Know [FTR 111]

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Transforming Phone Calls into Profits: The Five C’s Every service Advisor Should Know [FTR 111]

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Thanks to our Partners, Shop Boss, and 360 PaymentsRena Rennebohm from Empowered Advisor introduces the "Five C's of a Phone Call"—Comfort, Customer, Car, Conclusion, and Close—designed to help service advisors optimize phone interactions and increase conversion rates in the automotive service industry. She emphasizes the financial value of effective phone communication, noting that well-handled calls can greatly improve customer engagement and boost shop profitability.Rena Rennebohm, CEO and Creator of Empowered Advisor. Rena’s previous episodes HERE.Show Notes:Watch Full Video EpisodeComfort (00:00:26)Customer (00:01:09)Car (00:01:39)Conclusion (00:02:17)Close (00:03:53)Value of a Phone Call (00:04:36)Customer Experience Insights (00:05:50)Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.netConnect with the Podcast:-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976-Subscribe on YouTube: https://www.youtube.com/carmcapriotto-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/-Follow on Twitter: https://twitter.com/RResultsBiz-Visit the Website: https://remarkableresults.biz/-Join our Insider List: https://remarkableresults.biz/insider-All books mentioned on our podcasts: https://remarkableresults.biz/books-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom-Buy Me a Coffee: https://www.buymeacoffee.com/carm-Special episode collections: https://remarkableresults.biz/collectionsThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

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