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Welcome to Episode 2 of The Recruitment and Beyond Podcast.

In this episode, host Ewan Anderson, Marketing Director at Eden Scott, sits down with Gemma Burns, founder of Lilibet Coaching, for an in‑depth conversation on empathetic leadership and leading people through uncertainty. With more than 20 years of experience in HR across a range of industries, Gemma brings a practical and grounded perspective to one of the most important leadership topics facing organisations today.

Why does empathy matter more now than ever? How can leaders support their teams through anxiety, change and workforce challenges when they don’t have all the answers themselves? Gemma shares insights drawn from her career in HR and coaching, exploring why psychological safety has become a core leadership capability and how a leader’s self‑awareness and communication style can shape engagement, performance and retention.

Listeners will gain practical takeaways on how to lead with honesty and clarity without sugar‑coating reality, how vulnerability can build trust rather than weaken credibility, and how coaching‑style conversations can help leaders listen more effectively and navigate difficult moments with confidence and compassion.

Whether you’re an HR professional, a people manager or a senior leader, this episode offers thoughtful reflections and real‑world guidance on building stronger relationships at work and creating environments where people feel valued, supported and motivated to perform at their best.

Gemma Burns – LinkedIn

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