What if the missing ingredient in leadership, culture, and service isn’t strategy… but wonder?

In this episode of Chats with Jason, Jason S. Bradshaw sits down with Peter Merritt — Australia’s 2024 Keynote Speaker of the Year, founder of House of Wonderful, and author of Wonderlicious. Together, they explore how leaders can bring wonder back into the workplace to reignite team engagement, elevate customer experience, and create cultures people feel proud to belong to.

This conversation is a powerful reset for leaders who feel their workplace energy has gone flat. Peter shares practical, human-centered ways to transform service, strengthen connection, and lead with heart — without bigger budgets.

You’ll learn:

1. Why wonder is a leadership advantage, not a luxury
2. How small moments create magnetic workplace cultures
3. The role of presence, gratitude, and emotional energy in leadership
4. How to improve customer and employee experience through heart-led service
5. Simple rituals that can elevate team engagement starting today

If you care about leadership development, workplace culture, employee engagement, or customer experience, this episode will leave you inspired and equipped with practical ideas you can use immediately.

Time Stamps:

00:00 Introduction to the Power of Wonder

00:38 Meet Peter Merritt: The Wonder Advocate

01:41 Rediscovering Wonder in Leadership

03:42 Lessons from Luxury Hotels

04:43 The Power of Small Moments

08:15 Creating Magnetic Workplaces

10:42 Revive and Shine: A Case Study

12:23 Practical Tips for Best-in-Class Service

14:35 The Impact of Gratitude

17:59 Role Model Leadership

22:18 Final Thoughts and Takeaways

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/

Facebook: https://www.facebook.com/jasonsbradshaw

Instagram: https://www.instagram.com/jasonsbradshaw/

Twitter/X: https://x.com/jasonsbradshaw

Follow Peter Merrett:

Website: https://petermerrett.com/

LinkedIn: https://www.linkedin.com/in/petermerrett/

Facebook: https://www.facebook.com/petermerrettspeaker

Instagram: https://www.instagram.com/peter_merrett/

Buy WONDERLICIOUS: Bringing Wonder Back to Life, Leadership and Service: https://petermerrett.com/wonderlicious/

#Leadership #WorkplaceCulture #EmployeeEngagement #CustomerExperience #ServiceLeadership #Wonderlicious #PeterMerritt #JasonSBradshaw...