Most business owners think they need help doing more tasks.
What they actually need is someone who can run the business without being told what to do.

In this episode, I break down what it really looks like to work with an OBM, Director of Operations, or fractional COO at a high level. Not task-taking. Not waiting for instructions. Actual ownership, proactive thinking, and partnership.

We talk about:

• Why hiring for care and ownership matters more than tools
• The difference between task execution and operational leadership
• What expectations you should have when someone is truly running your systems
• Why trust, collaboration, and forward thinking are non-negotiable

This is for business owners who are done being the middleman in their own company and want someone who treats the business like it matters.

If you’ve ever wondered what you should expect when hiring operational support, this episode will make it clear.

Takeaways

• An OBM should run your business like their own.
• Expectations should be clearly set between clients and OBMs.
• Collaboration is key in business operations.
• Trust is essential for effective business relationships.
• Care and commitment cannot be taught; they must be inherent.
• Proactive engagement is more effective than reactive task management.
• Building trust takes time and effort.
• Communication should be transparent and direct.
• A successful partnership is a collaborative effort.
• The right person in your business will genuinely care about your success.

Chapters

00:00 Understanding the Role of an OBM

02:49 Expectations and Responsibilities in Business Operations

05:43 Collaboration and Partnership in Business

08:59 Building Trust and Effective Communication

11:48 The Importance of Care and Commitment in Business Relationships

Keywords

OBM, business operations, collaboration, trust, expectations, success, partnership, communication, care, commitment

Connect With Me

• Website: iluminaops.com
• Work with me: iluminaops.com/intensive
• Are You Ready to Scale? Quiz: iluminaops.com/scale
• Email: hello@iluminaops.com
• Instagram: instagram.com/iluminaops.solutions
• LinkedIn: linkedin.com/in/mandymaleta

If this episode made something click, that’s not accidental.
Clarity is what happens when the right systems are in place.