Most organisations say they’re “doing AI.” Very few are actually seeing results.

In this episode, I sit down with Martin Neale, founder and CEO of ICS.AI, to unpack why so many AI initiatives stall — and what it really takes to deliver impact at scale.

Both recognised in the Computing 2026 AI Leadership Index, we explore the shift from experimentation to real-world impact — and what separates organisations that are delivering from those still stuck in pilot mode.

Martin’s story is one of conviction. At 55, he cashed in his pension to build a company focused not on pilots, but on outcomes. Today, ICS.AI powers AI engagement across a significant proportion of UK councils, transforming how public services operate.

We cover:

• Why most AI programmes get stuck in “pilot mode”
• What an AI operating model actually looks like in practice
• The shift from tools to more agentic AI systems in live services
• Lessons from transforming Derby City Council into one of the UK’s first AI-native councils
• The real barriers to adoption — and how to overcome them
• Why trust, governance, and design are critical to scaling AI responsibly

This is a conversation about moving beyond hype — and building AI that actually works in the real world.

https://www.linkedin.com/company/ics-ai-ltd

https://www.ics.ai/customers/derby-city-council-case-study