AI Service Desk for MSPs | Bobby Jacobs
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AI Service Desk for MSPs | Bobby Jacobs
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About this listen
In this episode, Bobby Jacobs from Thread joins Rob Scott to discuss how AI is transforming the MSP service desk and why “death to the ticket” is becoming a reality.
He shares how MSPs can eliminate manual work through automation, embed AI directly into workflows, and improve both technician and end-user experiences—along with what’s next for AI-driven service delivery, including voice and omni-channel support.
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