In this episode of The Chief Healthcare Officer, Dr. Fatih Mehmet Gül speaks with Nancy Wright, VP of Commercial Services and Digital Platforms at GE HealthCare, about what it really takes to make healthcare technology work for people.

Nancy brings a unique operations-led perspective to commercial healthcare transformation, helping health systems think beyond equipment and technology procurement. Together, Dr. Fatih and Nancy explore why the future of healthcare is not simply about buying better technology, but about redesigning care around clinicians, patients, workflows, safety and long-term system resilience.

The conversation covers some of the most urgent questions facing healthcare leaders today: workforce shortages, digital transformation, cybersecurity, predictive maintenance, AI-enabled asset management, rural and ambulatory care, cultural safety, and the future role of hospitals.

A key theme runs throughout the discussion: technology must not become another layer of complexity. It should amplify empathy, extend human capacity and make care delivery smoother, safer and more sustainable.

Nancy also explains why healthcare leaders must stop treating digital transformation as a project and start seeing it as a cultural shift. Successful transformation, she argues, requires leaders to “lead from the centre,” create psychological safety, involve clinicians early, understand community needs, and avoid the costly trap of buying technology before defining the problem.

The episode also explores cybersecurity as a patient safety issue, not just an IT concern. Nancy shares why health systems must embed cybersecurity into every technology decision and treat system resilience as part of care quality.

The conversation closes with a powerful look ahead to the future of hospitals, digital twins, and the possibility that every patient may one day have a data-backed “digital carbon copy” that helps healthcare teams deliver more proactive, personalised care.

Key topics covered

Healthcare digital transformation
Human-centred technology
GE HealthCare advanced services
Workforce shortages in healthcare
Cybersecurity as a patient safety issue
Predictive maintenance and medical equipment
AI in biomedical engineering and asset management
Rural healthcare and remote patient monitoring
Ambulatory care and hospital capacity
Cultural safety in digital transformation
The future of hospitals
Digital twins in healthcare
Connected Care and healthcare leadership

Check out Dr. Fatih's Connected Care Book on Amazon:
https://www.amazon.com/Connected-Care-Transformation-Human-Centred-Healthcare/dp/9699797118

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