PCA Strategic Business Member Spotlight: North Payment Processing with Ryan Moss

In this PCA Strategic Business Member Spotlight, Mike Barba of the Pennsylvania Chiropractic Association interviews Ryan Moss, Senior Director of Enterprise Sales at North, a payment processing company vetted by PCA to help chiropractors understand and reduce credit card processing costs. North, in payment processing since 1992, specializes in medical merchants, owns its in-house processing platform, and emphasizes dedicated service, integrations with practice management software, and a user-friendly portal for statements, deposits, and transaction visibility. The discussion highlights how hidden “junk fees,” padded interchange, and unclear statements can drive effective rates to 4–5%, while understanding total fees divided by monthly volume helps identify overpaying; North aims for transparent pricing and offers options including traditional pricing and a dual pricing “Edge” program that can pass acceptance costs to patients. Members are encouraged to review agreements, watch for long-term contracts and cancellation fees, and contact Moss for statement-based comparisons; using PCA partners also supports PCA advocacy and education, with a portion of transactions benefiting the association.

00:00 Member Spotlight Intro

00:57 Meet Mike and North

02:09 What North Does

03:11 Why Switch Processors

04:33 Technology and Service

05:49 Hidden Fees Explained

07:18 Reading Your Statement

10:15 Payment Options for Clinics

11:19 Training and Support

12:47 Comparing Providers

15:23 Contracts to Avoid

17:18 How to Get Started

18:21 Partnering Supports PCA

18:54 Final Pitch and Wrap

21:15 Key Takeaways Outro

Contact North, Ryan Moss

Senior Director, Enterprise Sales

P: 818-825-7500

E: ryan.moss@north.com

PCA Website: https://pennchiro.org/

PCA Email: pca@pennchiro.org

Created and produced by Mike Barba for the Pennsylvania Chiropractic Association. AI-assisted tools were used in the production of this content. Final content was reviewed and approved by PCA.