Navigating public perceptions of justice in frontline services
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Navigating public perceptions of justice in frontline services
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In this episode of Research in Action, Professor Joe Tomlinson explores what fairness means
in everyday encounters with public services, from welfare systems to mental health care.
Drawing on extensive research, he explains how people’s experiences of processes and not
just outcomes, shape trust in government, their willingness to engage, and even wellbeing.
The conversation explores how perceptions of justice are formed, and what “good” system design really looks like in practice.
Highlighting the importance of dignity, respect and context, this episode provides insight into how fairer processes can improve both individual experiences and the effectiveness of public policy.
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