AI and Citizen Services

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AI and Citizen Services

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Artificial Intelligence is revolutionizing how citizens interact with government agencies and access services. Leaders like Chief AI Officers (CAIOs), CX/EX Officers, and Chief Transformation Officers are driving impactful projects at the IRS, Social Security Administration, Department of Veterans Affairs, and beyond. Join CX pioneer Martha Dorris as she co-moderates this session, highlighting early successes and compelling case studies in AI-driven service delivery.

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