Eligibility and enrollment: AI integration in Health and Human Services
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Determining which constituents qualify for benefits and getting them enrolled quickly and accurately remain some of the most complex and high-stakes functions state and local agencies manage. Many are turning to AI to reduce complexity and improve outcomes. But success is multifaceted and requires designing around real people, aligning with policy and supporting frontline staff.
Join host Charlotte Beisel, associate editor of branded content for GovExec, and Hardik Machhar, who acts as both the customer growth leader and digital transformation leader focused on AI adoption and products, in exploring how AI is being applied across the benefits journey to streamline processes and create more responsive, human-centered services.
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