Show Notes:

In this episode of SAP Change Makers, host Oliver Huschke is joined by Corinne Reisert, VP and Business Owner for Customer Delivery Experience, to explore how Joule is transforming SAP for Me from an information hub into an intelligent, proactive partner.

At SAP Sapphire 2026, SAP unveiled its vision for the Autonomous Enterprise — a future where AI agents don't just support business processes, but actively run them. That shift isn't limited to finance or HR. It's reshaping how customers experience SAP itself, starting with SAP for Me.

Learn how Joule is changing the way customers find answers, navigate their systems, and get things done — moving from search-and-click to ask-and-act. They discuss what this means for day-to-day users and admins alike, how SAP balances AI-driven self-service with human support where it matters most, and what it takes to earn customer trust as Joule gets deeper access into systems and data.

The result is a new kind of customer experience: faster, more intuitive, and increasingly anticipatory — but always grounded in transparency, trust, and the customer's own control over their journey.

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