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Publisher's Summary

Bringing valuable lessons from the cutting edge of communication science, Conflicted does for our verbal communication what Thinking Fast and Slow did for our inner decision-making.

What is the secret of happy relationships?

How do companies build collaborative cultures?

What lies behind some of the greatest scientific and creative breakthroughs?

The surprising answer is: conflict.

Insight and empathy spring from the clash of different perspectives. In a world where it's easier than ever for people to share their opinions, we should be reaping the benefits of diverse views. Instead, we too often find ourselves mired in hostility or - worse - avoiding disagreement altogether. Ian Leslie argues that this is because most of us never learn how to air our differences in a way that leads to progress.

Conflicted draws essential lessons on how to disagree well from world-class experts: interrogators, hostage negotiators, divorce mediators, diplomats and addiction counsellors. It tells inspiring stories of productive disagreements, from the invention of the aeroplane to the success of The Rolling Stones, and combines them with fascinating insights from the science of human communication.

Whether it's at work, at home, or in public, confronting our differences is the only way to make the most of them. Conflicted is about how to do that successfully.

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio. 

©2021 Ian Leslie (P)2021 Faber Audio

Critic Reviews

"Invaluable. The world will be a better place if everyone reads this book, and because it's so entertaining they probably will." (Philippa Perry) 

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  • Anonymous User
  • 11-04-21

brilliant, insightful, excellently structured book

What a superbly insightful and well researched book, a brilliant balance of theory, practical illustration, and narrative. it weaves a path through such a critical topic, but breaks it down into manageable chunks that sit as well with a novice as well as an experienced practitioner. I am just starting it again, so engaging.