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Publisher's Summary

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create.

Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides brand new summary points for each chapter and the tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

©2002, 2013, 2016 by Roy Lilley. (P)2019 Brilliance Publishing, Inc., all rights reserved.

What listeners say about Dealing with Difficult People

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  • Anonymous User
  • 11-09-20

Packed with practical and useful tips

This book is among those you must read and keep readily accessible for reference. Content reflects real world situations and provides practical tips on how to deal with a variety of situations you’ll encounter at work and in your personal life… well worth the time listening/reading this book.

1 person found this helpful

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  • Marcia Bent
  • 21-03-21

Very insightful discussion

Great points!! I really appreciated the quotes and the discussions around each topic. Well done!

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  • Jessie Toombs
  • 13-03-21

excellent info

Dealing with difficult coworkers can be hard. this book has great tips to help keep calm and move on with out letting them get to you.

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  • Azpinkgem
  • 09-02-21

Simple but Great

The information is simple and easy-to-digest. Great pointers. The guys voice is nice too!

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  • James
  • 19-11-20

unprofessional, bias

I can't tell if it's the author or the way the narrator is delivering the audiobook but the whole experience was very off putting. seems very bias and personal based.

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  • Michael Neal
  • 17-10-20

It’s a bit optimistic

Good info. Provides a good, to the point structure for how to deal with difficult people.

My issue towards the end is how it approaches the topic of bullies. Specifically using the idea of a coward or internet troll as the prime example of a bully, when in reality bullies are often rewarded for their behavior or have their behaviors encouraged. Because remember bullying is tied into being racist or homophobic, and making other people who are different from you uncomfortable or demeaned is seen as acceptable in a lot of communities. Better put, this book limits itself to a discussion of bullies who are weird or mean or out there that it would be easy to push back against them without facing consequences from the social group. Which most times standing up for yourself causes even when justified.

Overall unmemorable and I wouldn’t reread or recommend.