Dealing with Difficult People
HBR Emotional Intelligence Series
Failed to add items
Add to cart failed.
Add to wishlist failed.
Remove from wishlist failed.
Follow podcast failed
Unfollow podcast failed
New to Audible Prime Member exclusive: 2 credits with free trial
Buy Now for ₹234.00
-
Narrated by:
-
Mike Lenz
-
Eleanor McCormick
-
Written by:
-
Harvard Business Review
About this listen
Learn how to deal with difficult colleagues and clients.
At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?
This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
Books in this series are based on the work of experts including Daniel Goleman, Tony Schwartz, Nick Morgan, and Daniel Gilbert.
This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.
©2018 Harvard Business School Publishing Corporation (P)2022 Ascent AudioPeople who bought this also bought...
-
Resilience
- HBR Emotional Intelligence Series
- Written by: Harvard Business Review
- Narrated by: Daniel Henning, Rachel Perry
- Length: 2 hrs and 4 mins
- Unabridged
-
Overall115
-
Performance111
-
Story111
How do some people bounce back with vigor from daily setbacks, professional crises, or even intense personal trauma? This collection of articles from HBR includes "How Resilience Works", by Diane Coutu; "Resilience for the Rest of Us", by Daniel Goleman; "How to Evaluate, Manage, and Strengthen Your Resilience", by David Kopans; "Find the Coaching in Criticism", by Sheila Heen and Douglas Stone; and much more.
-
-
skip this
- By Prahalathan on 10-07-25
-
Harvard Business Review Emotional Intelligence Collection
- Happiness, Resilience, Empathy, Mindfulness (HBR Emotional Intelligence Series)
- Written by: Harvard Business Review
- Narrated by: Daniel Henning, Rachel Perry
- Length: 8 hrs and 1 min
- Unabridged
-
Overall17
-
Performance13
-
Story13
How to be human at work. This four-volume set includes Happiness, Resilience, Mindfulness, and Empathy.
-
-
Fabulous
- By Sanjith S. on 12-01-25
-
Happiness
- HBR Emotional Intelligence Series
- Written by: Harvard Business Review
- Narrated by: Daniel Henning, Rachel Perry
- Length: 2 hrs and 29 mins
- Unabridged
-
Overall19
-
Performance18
-
Story18
What is the nature of human happiness, and how do we achieve it in the course of our professional lives? And is it even worth pursuing? This book explores answers to these questions with research into how happiness is measured, frameworks for personal behaviors, management techniques that build happiness in the workplace - and warnings that highlight where the happiness hype has been overblown.
-
HBR's 10 Must Reads on Managing Yourself, Vol. 2
- HBR's 10 Must Reads Series
- Written by: Harvard Business Review
- Narrated by: Steve Menasche, Teri Schnaubelt
- Length: 4 hrs and 57 mins
- Unabridged
-
Overall11
-
Performance11
-
Story11
Get more of the management ideas you want, from the authors you trust. With insights from leading experts, this book will inspire you to identify areas for personal growth; assess your strengths, work preferences, values, and contributions; build your skill set and stay relevant; develop learning agility; map out a plan for where you'd like your career to go - both short and long term; find fulfillment in your work; and prepare for your next opportunity.
-
-
So much to learn
- By Arundhathi enamela on 31-08-24
-
Decision Making
- 5 Steps to Better Results (Harvard Business Essentials Series)
- Written by: Harvard Business Review
- Narrated by: Mike Lenz
- Length: 3 hrs and 55 mins
- Unabridged
-
Overall6
-
Performance4
-
Story4
Decision-making is a critical part of management, and bad choices can damage careers and the bottom line. This book offers the tools and advice managers need to avoid common biases and arrive at and implement decisions that are both sound and ethical.
-
-
good book
- By adarsh on 02-05-23
-
HBR's 10 Must Reads on Managing People (With Featured Article "Leadership That Gets Results," by Daniel Goleman)
- HBR's 10 Must Reads Series
- Written by: Harvard Business Review, Daniel Goleman, Jon R. Katzenbach,
- Narrated by: Mark Cabus, Susan Larkin
- Length: 8 hrs and 7 mins
- Unabridged
-
Overall3
-
Performance3
-
Story3
If you read (or listen to) nothing else on managing people, listen to these ten articles (featuring "Leadership That Gets Results," by Daniel Goleman). We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you maximize your employees' performance.
-
-
Managing People
- By Sankaran Namboodiri on 08-10-25
-
Resilience
- HBR Emotional Intelligence Series
- Written by: Harvard Business Review
- Narrated by: Daniel Henning, Rachel Perry
- Length: 2 hrs and 4 mins
- Unabridged
-
Overall115
-
Performance111
-
Story111
How do some people bounce back with vigor from daily setbacks, professional crises, or even intense personal trauma? This collection of articles from HBR includes "How Resilience Works", by Diane Coutu; "Resilience for the Rest of Us", by Daniel Goleman; "How to Evaluate, Manage, and Strengthen Your Resilience", by David Kopans; "Find the Coaching in Criticism", by Sheila Heen and Douglas Stone; and much more.
-
-
skip this
- By Prahalathan on 10-07-25
-
Harvard Business Review Emotional Intelligence Collection
- Happiness, Resilience, Empathy, Mindfulness (HBR Emotional Intelligence Series)
- Written by: Harvard Business Review
- Narrated by: Daniel Henning, Rachel Perry
- Length: 8 hrs and 1 min
- Unabridged
-
Overall17
-
Performance13
-
Story13
How to be human at work. This four-volume set includes Happiness, Resilience, Mindfulness, and Empathy.
-
-
Fabulous
- By Sanjith S. on 12-01-25
-
Happiness
- HBR Emotional Intelligence Series
- Written by: Harvard Business Review
- Narrated by: Daniel Henning, Rachel Perry
- Length: 2 hrs and 29 mins
- Unabridged
-
Overall19
-
Performance18
-
Story18
What is the nature of human happiness, and how do we achieve it in the course of our professional lives? And is it even worth pursuing? This book explores answers to these questions with research into how happiness is measured, frameworks for personal behaviors, management techniques that build happiness in the workplace - and warnings that highlight where the happiness hype has been overblown.
-
HBR's 10 Must Reads on Managing Yourself, Vol. 2
- HBR's 10 Must Reads Series
- Written by: Harvard Business Review
- Narrated by: Steve Menasche, Teri Schnaubelt
- Length: 4 hrs and 57 mins
- Unabridged
-
Overall11
-
Performance11
-
Story11
Get more of the management ideas you want, from the authors you trust. With insights from leading experts, this book will inspire you to identify areas for personal growth; assess your strengths, work preferences, values, and contributions; build your skill set and stay relevant; develop learning agility; map out a plan for where you'd like your career to go - both short and long term; find fulfillment in your work; and prepare for your next opportunity.
-
-
So much to learn
- By Arundhathi enamela on 31-08-24
-
Decision Making
- 5 Steps to Better Results (Harvard Business Essentials Series)
- Written by: Harvard Business Review
- Narrated by: Mike Lenz
- Length: 3 hrs and 55 mins
- Unabridged
-
Overall6
-
Performance4
-
Story4
Decision-making is a critical part of management, and bad choices can damage careers and the bottom line. This book offers the tools and advice managers need to avoid common biases and arrive at and implement decisions that are both sound and ethical.
-
-
good book
- By adarsh on 02-05-23
-
HBR's 10 Must Reads on Managing People (With Featured Article "Leadership That Gets Results," by Daniel Goleman)
- HBR's 10 Must Reads Series
- Written by: Harvard Business Review, Daniel Goleman, Jon R. Katzenbach,
- Narrated by: Mark Cabus, Susan Larkin
- Length: 8 hrs and 7 mins
- Unabridged
-
Overall3
-
Performance3
-
Story3
If you read (or listen to) nothing else on managing people, listen to these ten articles (featuring "Leadership That Gets Results," by Daniel Goleman). We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you maximize your employees' performance.
-
-
Managing People
- By Sankaran Namboodiri on 08-10-25
-
Cybersecurity
- The Insights You Need from Harvard Business Review
- Written by: Harvard Business Review, Alex Blau, Andrew Burt,
- Narrated by: Jonathan Todd Ross
- Length: 2 hrs and 56 mins
- Unabridged
-
Overall11
-
Performance11
-
Story11
No data is completely safe. Cyberattacks on companies and individuals are on the rise and growing not only in number but also in ferocity. And while you may think your company has taken all the precautionary steps to prevent an attack, no individual, company, or country is safe. Cybersecurity can no longer be left exclusively to IT specialists. Improving and increasing data security practices and identifying suspicious activity is everyone's responsibility, from the boardroom to the break room.
-
-
No substance
- By Swarna Boyina on 13-01-25
-
HBR Guide to Getting the Right Work Done
- HBR Guide Series
- Written by: Harvard Business Review
- Narrated by: Jonathan Yen
- Length: 3 hrs and 49 mins
- Unabridged
-
Overall3
-
Performance3
-
Story3
Your inbox is overflowing. You're paralyzed because you have too much to do but don't know where to start. Your to-do list never seems to get any shorter. You leave work exhausted but have little to show for it. It's time to learn how to get the right work done. In the HBR Guide to Getting the Right Work Done, you'll discover how to focus your time and energy where they will yield the greatest reward. Not only will you end each day knowing you made progress—your improved productivity will also set you apart from the pack.
-
HBR's 10 Must Reads on High Performance
- With Bonus Article "The Right Way to Form New Habits”. An Interview with James Clear
- Written by: Harvard Business Review
- Narrated by: Carolyn Jania, William Sarris
- Length: 6 hrs and 12 mins
- Unabridged
-
Overall8
-
Performance8
-
Story8
If you listen to nothing else on performing at your highest level, listen to these ten articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you focus on what matters, manage your energy and attention, and achieve remarkable results. This book will inspire you to improve on your weaknesses, not just your strengths; rise above the pack; take care of your physical health for sustained mental performance; understand what motivates you; use short-term goals to achieve long-term aspirations; and inspire others.
-
-
On High performance
- By Anonymous User on 16-08-25
-
The Harvard Business Review Leader's Handbook: Make an Impact, Inspire Your Organization, and Get to the Next Level
- HBR Handbooks Series
- Written by: Ron Ashkenas, Brook Manville
- Narrated by: Daniel Henning
- Length: 8 hrs and 55 mins
- Unabridged
-
Overall8
-
Performance6
-
Story6
The critical leadership practices - the ones that will allow a leader to make the biggest impact over time - are well established. They're about how you create a vision and inspire others to follow it. In this comprehensive handbook, strategy and change experts Ron Ashkenas and Brook Manville distill proven ideas and frameworks about leadership from Harvard Business Review, interviews with senior executives, and their own experience in the field - all to help rising leaders stand out and have a big impact.
-
-
excellent handbook of management wisdom
- By Ganti Somasekhar on 28-11-23
-
Harvard Business Review Manager's Handbook
- The 17 Skills Leaders Need to Stand Out
- Written by: Harvard Business Review
- Narrated by: Eric Jason Martin
- Length: 9 hrs and 39 mins
- Unabridged
-
Overall1
-
Performance1
-
Story1
Whether you're a new manager or looking to have more influence in your current management role, the challenges you face come in all shapes and sizes: a direct report's anxious questions, your boss's last-minute assignment of an important presentation, or a blank business case staring you in the face. To reach your full potential in these situations, you need to master a new set of business and personal skills.
-
Think and Grow Rich
- Written by: Napoleon Hill, Mitch Horowitz, Theresa Puskar
- Narrated by: Erik Synnestvedt
- Length: 9 hrs and 35 mins
- Unabridged
-
Overall117
-
Performance106
-
Story104
Think and Grow Rich is the number-one inspirational and motivational classic for individuals who are interested in furthering their lives and reaching their goals by learning from important figures in history. The text read in this audiobook is the original 1937 edition written by Napoleon Hill and inspired by Andrew Carnegie - and while it has often been reproduced, no updated version has ever been able to compete with the original.
-
-
Absolutely loved this book!
- By Yash on 31-08-20
case studies
Something went wrong. Please try again in a few minutes.
Useful lessons
Something went wrong. Please try again in a few minutes.
Must read for everyone.
Something went wrong. Please try again in a few minutes.
Covering a variety of topics and issues
Something went wrong. Please try again in a few minutes.
nothing much to learn
Something went wrong. Please try again in a few minutes.