Dealing with Difficult People
HBR Emotional Intelligence Series
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Dealing with Difficult People
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Narrated by:
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Mike Lenz
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Eleanor McCormick
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Written by:
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Harvard Business Review
About this listen
Learn how to deal with difficult colleagues and clients.
At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?
This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
Books in this series are based on the work of experts including Daniel Goleman, Tony Schwartz, Nick Morgan, and Daniel Gilbert.
This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.
©2018 Harvard Business School Publishing Corporation (P)2022 Ascent AudioWhat listeners say about Dealing with Difficult People
Average Customer RatingsReviews - Please select the tabs below to change the source of reviews.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Ashirvad Patnaik
- 22-12-24
A corporate must read!
Loved the specific examples and the flow. The different narratives were quite relatable for me.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- RB
- 06-05-25
Excellent tips connecting to real life scenarios
Excellent tips connecting to real life scenarios and how to deal with them. Well narrated and well written. Something you can use in your daily work life
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Arunkumar T.
- 11-06-24
Narration
Story line and flow of narration is very pleasing to listen and helps to take the message clearly
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Overall3 out of 5 stars
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Performance3 out of 5 stars
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Story3 out of 5 stars
- Nirav Shah
- 15-06-24
nothing much to learn
I suggest you skip it. not too many interesting or useful insights. i detected expectied much better.
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Overall5 out of 5 stars
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Performance4 out of 5 stars
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Story2 out of 5 stars
- Suhas
- 14-06-24
Covering a variety of topics and issues
The book covers a variety of topics and issues with many lifelike characters and stories
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Sanjith S.
- 09-11-24
nice one
worth and recommend to listen. Articulated how to deal with passive agressive and agressive people.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Suraj Wankhede
- 23-05-25
Useful lessons
Useful Techniques and lesson which can help in any situation and time when you fall under such situations
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Overall5 out of 5 stars
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Performance4 out of 5 stars
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Story4 out of 5 stars
- DEOYANI BHARASWADKAR
- 21-10-24
nice insight
an important perspective from academic point of view...
nice read... but such books highlight the plight of only American work culture.... something universally applicable should be written...
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Purnima
- 06-03-25
Emotional intelligence
Understand empathy, emotional intelligence, communication skills. Learned how people change over time and be cautious
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Overall5 out of 5 stars
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Performance4 out of 5 stars
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Story4 out of 5 stars
- Amazon Customer
- 28-05-24
Great content with good examples
I liked the way the issues were narrated with proper examples and solutions. It catered to every category of professional situation.
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