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Dealing with Difficult People

HBR Emotional Intelligence Series

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Dealing with Difficult People

Written by: Harvard Business Review
Narrated by: Mike Lenz, Eleanor McCormick
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Learn how to deal with difficult colleagues and clients.

At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?

This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Books in this series are based on the work of experts including Daniel Goleman, Tony Schwartz, Nick Morgan, and Daniel Gilbert.

This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.

©2018 Harvard Business School Publishing Corporation (P)2022 Ascent Audio Communication & Social Skills Conflict Resolution Emotions Personal Success Psychology Psychology & Mental Health Relationships Self-Help
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it was a good listen. with practical tips and actual case studies that didn't always end in happy endings.. which made it very relatable and clearer.

case studies

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Useful Techniques and lesson which can help in any situation and time when you fall under such situations

Useful lessons

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I really like the way the book helps me navigate a tough situation. it's a great self help book.

Must read for everyone.

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The book covers a variety of topics and issues with many lifelike characters and stories

Covering a variety of topics and issues

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Understand empathy, emotional intelligence, communication skills. Learned how people change over time and be cautious

Emotional intelligence

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