Get Your Free Audiobook

Listen with Audible free trial

₹199.00/month

1 credit a month to use on any title to download and keep
Listen to anything from the Plus Catalogue—thousands of Audible Originals, podcasts and audiobooks
Download titles to your library and listen offline
₹199 per month after 30-day trial. Cancel anytime.
Buy Now for ₹233.00

Buy Now for ₹233.00

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice.

Publisher's Summary

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.

Difficult Conversations walks you through:

  • Uncovering the root cause of friction
  • Maintaining a positive mind-set
  • Untangling the problem together
  • Agreeing on a way forward

About HBR's 20-Minute Manager Series: Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic.

Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives - from the most trusted source in business.

©2016 Harvard Business School Publishing Corporation (P)2016 Audible, Inc.

What listeners say about Difficult Conversations

Average Customer Ratings
Overall
  • 4.5 out of 5 stars
  • 5 Stars
    7
  • 4 Stars
    2
  • 3 Stars
    0
  • 2 Stars
    1
  • 1 Stars
    0
Performance
  • 4.5 out of 5 stars
  • 5 Stars
    7
  • 4 Stars
    1
  • 3 Stars
    0
  • 2 Stars
    1
  • 1 Stars
    0
Story
  • 4.5 out of 5 stars
  • 5 Stars
    6
  • 4 Stars
    1
  • 3 Stars
    2
  • 2 Stars
    0
  • 1 Stars
    0

Reviews - Please select the tabs below to change the source of reviews.

No Reviews are Available
Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    3 out of 5 stars
  • Evonne
  • 09-01-17

Excellent

grestbmaterial, desperately needed much harder to organize and apply to life zituations. wish it came with forms for different steps recommended to do for best results

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
  • DIMA ALSROURI
  • 10-05-21

Excellent small book

This book is brief but offers precise, and straight to the point advice. It gives very good examples and offers good analysis.

Sort by:
Filter by:
  • Overall
    1 out of 5 stars
  • Performance
    2 out of 5 stars
  • Story
    1 out of 5 stars
  • Shalan Rupesinghe
  • 28-06-21

One Star

Not challenging or worth the time, the narration is monotone, substance and resources uninspiring. Surprised that HBR would put its name to this publication.