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Publisher's Summary

A difficult conversation has to be a two-way street. You’re unlikely to come to a resolution if you don’t hear the other person out. But equally important when addressing a conflict is getting your message across. So after you’ve thoroughly listened to your counterpart, increase the likelihood that they will see things your way by doing the following.

©2015 by the President and Fellows of Harvard College, All Rights Reserved (P)2015 Audible, Inc.

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