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Never Split the Difference

Negotiating as if Your Life Depended on It
Written by: Chris Voss, Tahl Raz
Narrated by: Michael Kramer
Length: 8 hrs and 7 mins
Categories: Business & Money, Careers
4.7 out of 5 stars (299 ratings)

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Publisher's Summary

Penguin presents the audio edition of Never Split the Difference, by Chris Voss and Tahl Raz, read by Michael Kramer.

The huge international best seller.

A former FBI hostage negotiator offers a new, field-tested approach to negotiating - effective in any situation. 

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most - when people’s lives were at stake. 

Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Difference will give you the competitive edge in any discussion.

©2019 Chris Voss and Tahl Raz (P)2019 Orion Publishing Group

What listeners say about Never Split the Difference

Average Customer Ratings
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One of the best books I read.

Great insights and great narration. Very useful techniques. Pure Gold. Not to be missed. Tips never heard before.

2 people found this helpful

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Just awesome

It is one of my memorable book. It gives simple and important instructions or techniques that can benefit almost any conversation in our daily lives.

1 person found this helpful

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Eye-opening / Mind opening / Fantastic

This is something that helps you understand the whole landscape of negotiations , I was over looking so may importance aspects this will definately help me improve my win loss ratio at work and alos in personal life .

1 person found this helpful

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Awesome Book

Loved the content and loved the narration. Hope to imbibe the learnings. Never run away from conflict

1 person found this helpful

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Great actionable takeaways and insights!

A very good book. Will surely be reffering to the insights drawn in the book. The narrator has done a fabulous job as well !

1 person found this helpful

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Great read

This book discusses negotiation as a process in a very easy to grasp language and is highly recommended.

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A great toolbox to tackle negotiations

The book unveils a very counterintuitive approach to tackling both everyday as well as crucial negotiations. What makes the suggestions more believable is the fact that these have been tested in life threatening situations. Then, parallel has to be drawn to the daily situations at work and business. Recital is vivid and aptly reflects the riding emotions.

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It's a mix of fiction and learning new technique.

Fits perfectly into an audiobook format. Learn from it and then buy a paperback for reference whenever you need the concepts again.

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Insightful

Insightful real examples were really helpful. One of the best books on negotiation out there.

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Life changer

Never have i experienced a book which changed my entire perspective about some topic. This book is a goldmine of information and i am truly hopeful that i implement the lessons I've learnt from the hours of listening to the audio book.

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  • Anonymous User
  • 05-01-20

Great read and insightful

I really enjoyed the book and enjoyed the narration. The book kept me engaged and I realized that some of my colleagues had already used some of these tactics on me in various scenarios. I look forward to practicing the testing the methods described in the book.

2 people found this helpful

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  • Hector Martinez Salino
  • 05-08-20

Mindset Changing Book

The way this book is structured, allows for quick implementation to your day to day life. This book removes the complexity of negotiation and constitues a recipe of techiques that anyone can use right out of the box. The big take away for me was to learn the power of NO.

1 person found this helpful

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  • C. K. Jaidev
  • 20-03-20

Superbly conceived book that's a practical guide

This is one of the best books that I have ever come across on the subject of negotiation. I am generally predisposed to not negotiating at all or well or giving in easily to other negotiators (tough or even not so tough ones). This book changed the way I think about negotiating by making it a game that I can look forward to whenever I have to negotiate. Moreover, we negotiate almost everyday in every other activity we undertake. This book therefore assumes enormous significance. I wish I'd gone through this book earlier. It would have made a big difference to me. The highlights of the book are various simple tools to help one negotiate much better. These are embellished by real life examples, some of them done step by step to back up the tools. I started using the techniques as I was reading the book and found them to be effective. A great read/listen for someone who'd like to up his/her negotiating skills.

1 person found this helpful

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  • Amazon Customer
  • 27-11-19

Amazing book on negotiation

Never split the difference shares valuable insights from decades of negotiation experience. Techniques such as mirroring, labelling emotions, tactical empathy, and calibrated questions will forever be in my future negotiation arsenal.

1 person found this helpful

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  • Lawrence
  • 14-09-20

Highly recommended

Wonderful insight into the Art of Negotiation. Made even more intriguing by the great narrator Michael Kramer! Thank you.

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  • Nana Piesie
  • 26-08-20

great

I have used this tactics to get financing for my real estate! get the hard copy as well

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  • JFK
  • 14-08-20

Great work

Enjoyed the story telling with a empathetic theme that you can apply everywhere in any situation

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  • Leon Streete
  • 02-08-20

definitely opens your mind

definitely opens your mind to knowing what you want and how to exactly ask for it.

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  • Amazon Customer
  • 24-07-20

Indispensable for any business owner

I listened to it twice and bought the paperback. great read, invaluable skills learnt

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  • Anonymous User
  • 28-06-20

A must read for all

it uncover the real dynamics of a deal and how to mould it in favour.

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  • Anonymous User
  • 15-12-19

Full of stories but difficult to make practical

I enjoyed the voice of the narrator of this audiobook, but found the content was not very helpful. There are a lot of very in-depth examples from the author’s work as a hostage negotiator. Unfortunately, the practical application of these into specific strategies and transferable everyday situations is rather limited. I listened to this book to help me prepare for a salary negotiation and after several hours of listening did not feel that I had any particular strategies to apply.

24 people found this helpful

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  • Lindsay Macvean
  • 06-08-19

Revolutionary for my life

From changing the way I talk to my partner, turning a usual argument into a loving exchange. To getting me everything I have ever wanted and avoiding the wimp deal where I just accept what I am offered. This book is changing me life. I have listened to it and bought the hard copy and turned it into a complete system for every conversation I have.

41 people found this helpful

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  • Mike
  • 21-12-19

Solid book, probably better on paper

The first few moments of the book feel a bit off, but it's worth waiting. After the initial sales pitch of his methods, the author gives what seems to be a rather sensible, if dramatic, list of techniques to get the most out of negotiations. It is not life changing, and a bit confusing at times, but definitely will teach you a few things. Performance itself was great, no issues there. Unfortunately, the nature of this kind of book is that I'd always prefer a physical copy to refer to afterwards.

14 people found this helpful

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  • Amazon Customer
  • 29-10-19

changed my life

ever feel you are always obliged to answer something? or always feel like you always get a bad deal and think back later and ask yourself "i wish i said that!"? This is the book for you. The idea of speech mirrors, emotional labels combined with calibrated questions has allowed me to understand how people use language in order to influence perspectives and always make sure i get the answers to my assumptions. unbelievable read. 5 stars

13 people found this helpful

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  • The Karmacist
  • 25-09-19

Must read!

Very practical and useful techniques delivered in an engaging tone. Very interesting examples used ranging from daily office life to nail biting hostage situations

9 people found this helpful

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  • Ahmed Rehan
  • 10-11-19

Fantastic listen. Knowledge packed!

As a business owner, the skills to negotiate a good deal are priceless. The author’s life experience and depth on negotiations are very apparent throughout this book. The stories are engaging and packed with knowledge. Great listen. Highly recommended.

7 people found this helpful

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  • Tom
  • 12-11-19

Some gems to try in negotiations

There are undoubtedly some great tidbits of advice for negotiation strategies to be found in this book and overall I thought it was a useful, fairly easy listen. I do wish that there had been more shared on the science behind the tactics as you just get a touch of that and have to believe that there is much more to it.

4 people found this helpful

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  • Amazon Customer
  • 20-05-20

Good listen but too much waffle

Good book and some great parts you can take out of it - however I felt there was too much related parts to the writers FBI days of hostage negotiations and too little real life negotiation examples or tips.

3 people found this helpful

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  • Amazon Customer
  • 19-11-19

Outstanding and interesting

Excellent , one of the best books for some time . Extremely interesting especially when the author relates issues to real life situations .

3 people found this helpful

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  • Crystal Rose
  • 25-09-19

Excellent Book - Highly Recommend A+++++

I loved this book, I couldn't recommend it highly enough. I've read many negotiation books and this has to be one of the best I've listened to.

2 people found this helpful

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  • Anonymous User
  • 27-09-19

Great Info. shit voice

why on Earth. would you want to listen to a tour writer? Really good info. But Jesus it sounds so so so bland

9 people found this helpful

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  • Anonymous User
  • 16-08-19

The negotiation counterpart of "Extreme Ownership"

Highly practical and easy to follow, as well as highly engaging for a topic that is often boring or overwhelming.

5 people found this helpful

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  • Richard McKenna1
  • 09-02-20

loved it

damn fantastic book, one the will really make a difference if you listen closely. listen to it more than once you will hear more the second time through

2 people found this helpful

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  • fawjene
  • 19-10-19

Thoroughly explained but straightforward

Useful and relatable scenarios that are also explained and analysed. Language level perfect and easily understood. Glad there's also a summary of the chapters as there's a lot to take in!

2 people found this helpful

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  • Anonymous User
  • 18-08-20

IT WORKS!

This stuff actually works! I tried it today under a contract agreement. The prospect wanted to payless than half of my fee and only once I finish each stage of the work. Upon applying these tactics, I discounted only 15%, had him throw in a parking space next to my office (parking is hard to come by and expensive) and that he would pay upfront for each stage of the project and that it was a FAIR agreement.

1 person found this helpful

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  • Anonymous User
  • 13-12-19

Loved It

I could use the techniques in my conversations at home, work and everywhere I went even before finishing the book.

1 person found this helpful

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  • J. Bowey
  • 28-11-19

Negotiating blueprint for life, family and work

I thoroughly enjoyed this book! I appreciate the skill, the way you weaved fascinating stories throughout your teaching made it easy for me to listen. strongly recommend this for anyone who has to negotiate.

1 person found this helpful

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  • Tracey Zed
  • 10-11-19

Well worth a read

A different look at negotiating and real world examples. An interesting take on tactics to get the most out of negotiating

1 person found this helpful

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  • Vincent
  • 09-11-19

Chris Voss is AWESOME

This one of the most enjoyable and useful books I have ever read. Chris provide some incredible insights into negotiations which I never thought possible. He is inspiring and motivating. Can’t wait for more from Chris.

1 person found this helpful

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  • Anonymous User
  • 08-10-19

Brilliant

Well worth the time. I Will be putting into practice. I love his approach to negotiate.

1 person found this helpful