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Never Split the Difference

Negotiating as if Your Life Depended on It
Written by: Chris Voss, Tahl Raz
Narrated by: Michael Kramer
Length: 8 hrs and 7 mins
Categories: Business & Money, Careers
4.5 out of 5 stars (95 ratings)

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Publisher's Summary

Penguin presents the audio edition of Never Split the Difference, by Chris Voss and Tahl Raz, read by Michael Kramer.

The huge international best seller.

A former FBI hostage negotiator offers a new, field-tested approach to negotiating - effective in any situation. 

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most - when people’s lives were at stake. 

Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Difference will give you the competitive edge in any discussion.

©2019 Chris Voss and Tahl Raz (P)2019 Orion Publishing Group

What members say

Average Customer Ratings

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  • Overall
    5 out of 5 stars
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Awesome Book

Loved the content and loved the narration. Hope to imbibe the learnings. Never run away from conflict

1 person found this helpful

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    5 out of 5 stars
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Great actionable takeaways and insights!

A very good book. Will surely be reffering to the insights drawn in the book. The narrator has done a fabulous job as well !

1 person found this helpful

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A life changing book

Just read, re-read and practice . I am going to buy a hardcopy too. Happy reading

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tactics that we ought to know

Book has derived principles from real life and the tactics can really help everyone and anyone in negotiations and in their personal life

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Great insights and wisdom

for those who can implement 40 percent of wisdom of not all, the book is a gem, even life altering.

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Negotiate with NO

not a single full moment ....there are certain theories for which I still have my apprehensions guess I'll have to give them a try!

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One of the best books I read.

Great insights and great narration. Very useful techniques. Pure Gold. Not to be missed. Tips never heard before.

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Fabulous

I had read this book and was so moved with it that I needed to listen. Did not disappoint in the very least. Delves into human psychology and how words can influence people. Masterpiece

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enables you think & act at negotiations to win

Being a tech guy this book helped me to understand negotiations and provided me tools to think while at it to win. Must read n practice.

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A must read for everyone

If genuinely followed, this book can help you in numerous negotiating situations in your life. The examples quoted are very relevant. The narration is quite effective.

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  • Anonymous User
  • 05-01-20

Great read and insightful

I really enjoyed the book and enjoyed the narration. The book kept me engaged and I realized that some of my colleagues had already used some of these tactics on me in various scenarios. I look forward to practicing the testing the methods described in the book.

1 person found this helpful

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  • Amazon Customer
  • 27-11-19

Amazing book on negotiation

Never split the difference shares valuable insights from decades of negotiation experience.

Techniques such as mirroring, labelling emotions, tactical empathy, and calibrated questions will forever be in my future negotiation arsenal.

1 person found this helpful

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  • Kindle Customer
  • 18-02-20

Life changing

A better understanding of why some people do what they do and you react to 'it' the way you do.
Happy listening!
please write again...

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  • Sagar Godbole - सागर गोडबोले
  • 21-11-19

अतिशय व्यावहारिक पुस्तक !

अतिशय व्यावहारिक पुस्तक

वाचायला सुरुवात करताना थोड्या शंका होत्या , कुठ FBI कुठ आपला धंदा, पण जस वाचत गेलो तस लक्षात आल की यात सांगितलेली लोकांची लक्षण ही रोज आपल्या आजूबाजूला दिसतात. पुस्तकात काही पद्धती (methods ) सांगण्यात आल्या आहेत त्या नक्कीच वापरता येण्यासारख्या आहेत. सगळ्या पद्धती उपयुक्त आहेतच , मला आवडलेल्या पद्धती म्हणजे "Mirroring " , "Labeling " आणि "Calibrated Questions".

माणूस हा निर्णय घेताना अगदी तर्कसंगतच निर्णय घेतो अस नाही तर बऱ्याच वेळेस नो मानसिक प्रतिक्रिया म्हणून निर्णय घेतो. मराठीत म्हणतात की समोरच्याला समजून घ्या म्हणजे काय तर "सम" त्याच्या बरोबर , त्याच्या लेवल ला जाऊन बोला .

चांगल पुस्तक आहे , लेखकाला धन्यवाद !

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  • Cynthea Wellings
  • 26-10-19

Good book with a lot of new ideas

Very helpful book. Chris Voss has a lot of practical examples embedded in the book which assists you to learn.

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  • Anonymous User
  • 21-10-19

Intriguing Truths

This one goes right to the top of the "things I instinctively knew but have never been able to express" pile. Real-life self-help with literal application. I will be reading this one again and again.

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  • Mohamed Anwar Sh Aldin
  • 10-10-19

Killer!

very practical and engaging book!
it changed my mind in SO MANY aspects i took for granted.

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  • Anonymous User
  • 04-10-19

amazing listen

I am 80% through this book and I already want to really listen to it again.

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  • 12-09-19

tips and tricks to help in negotiations

good listen, but make sure you listen all the way, don't negotiate until you have heard it all!

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  • Treyeth
  • 03-09-19

Amazing book

Great, informative listen that will benefit your life. As having no former training on negociation, I couldn't have hoped for a better introduction to this field than this book.

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  • Lindsay Macvean
  • 06-08-19

Revolutionary for my life

From changing the way I talk to my partner, turning a usual argument into a loving exchange. To getting me everything I have ever wanted and avoiding the wimp deal where I just accept what I am offered.

This book is changing me life. I have listened to it and bought the hard copy and turned it into a complete system for every conversation I have.

28 people found this helpful

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  • Anonymous User
  • 15-12-19

Full of stories but difficult to make practical

I enjoyed the voice of the narrator of this audiobook, but found the content was not very helpful. There are a lot of very in-depth examples from the author’s work as a hostage negotiator. Unfortunately, the practical application of these into specific strategies and transferable everyday situations is rather limited. I listened to this book to help me prepare for a salary negotiation and after several hours of listening did not feel that I had any particular strategies to apply.

8 people found this helpful

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    4 out of 5 stars
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  • Mike
  • 21-12-19

Solid book, probably better on paper

The first few moments of the book feel a bit off, but it's worth waiting. After the initial sales pitch of his methods, the author gives what seems to be a rather sensible, if dramatic, list of techniques to get the most out of negotiations. It is not life changing, and a bit confusing at times, but definitely will teach you a few things. Performance itself was great, no issues there. Unfortunately, the nature of this kind of book is that I'd always prefer a physical copy to refer to afterwards.

7 people found this helpful

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  • The Karmacist
  • 25-09-19

Must read!

Very practical and useful techniques delivered in an engaging tone. Very interesting examples used ranging from daily office life to nail biting hostage situations

7 people found this helpful

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    5 out of 5 stars
  • Amazon Customer
  • 29-10-19

changed my life

ever feel you are always obliged to answer something? or always feel like you always get a bad deal and think back later and ask yourself "i wish i said that!"?

This is the book for you. The idea of speech mirrors, emotional labels combined with calibrated questions has allowed me to understand how people use language in order to influence perspectives and always make sure i get the answers to my assumptions.

unbelievable read. 5 stars

5 people found this helpful

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  • Ahmed Rehan
  • 10-11-19

Fantastic listen. Knowledge packed!

As a business owner, the skills to negotiate a good deal are priceless. The author’s life experience and depth on negotiations are very apparent throughout this book. The stories are engaging and packed with knowledge.

Great listen. Highly recommended.

4 people found this helpful

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  • Tom
  • 12-11-19

Some gems to try in negotiations

There are undoubtedly some great tidbits of advice for negotiation strategies to be found in this book and overall I thought it was a useful, fairly easy listen. I do wish that there had been more shared on the science behind the tactics as you just get a touch of that and have to believe that there is much more to it.

3 people found this helpful

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  • Amazon Customer
  • 19-11-19

Outstanding and interesting

Excellent , one of the best books for some time . Extremely interesting especially when the author relates issues to real life situations .

2 people found this helpful

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  • T S
  • 30-07-19

Interesting and great use of examples

Concise, focused and helpful. The examples helped a novice like me better understand how the concepts would be implemented.

4 people found this helpful

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  • Crystal Rose
  • 25-09-19

Excellent Book - Highly Recommend A+++++

I loved this book, I couldn't recommend it highly enough. I've read many negotiation books and this has to be one of the best I've listened to.

1 person found this helpful

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    4 out of 5 stars
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  • Anonymous User
  • 27-09-19

Great Info. shit voice

why on Earth. would you want to listen to a tour writer? Really good info. But Jesus it sounds so so so bland

4 people found this helpful

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  • Anonymous User
  • 16-08-19

The negotiation counterpart of "Extreme Ownership"

Highly practical and easy to follow, as well as highly engaging for a topic that is often boring or overwhelming.

4 people found this helpful

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  • Richard McKenna
  • 09-02-20

loved it

damn fantastic book, one the will really make a difference if you listen closely. listen to it more than once you will hear more the second time through

1 person found this helpful

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  • Anonymous User
  • 13-12-19

Loved It

I could use the techniques in my conversations at home, work and everywhere I went even before finishing the book.

1 person found this helpful

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  • J. Bowey
  • 28-11-19

Negotiating blueprint for life, family and work

I thoroughly enjoyed this book! I appreciate the skill, the way you weaved fascinating stories throughout your teaching made it easy for me to listen. strongly recommend this for anyone who has to negotiate.

1 person found this helpful

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  • Tracey Zed
  • 10-11-19

Well worth a read

A different look at negotiating and real world examples. An interesting take on tactics to get the most out of negotiating

1 person found this helpful

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  • Vincent
  • 09-11-19

Chris Voss is AWESOME

This one of the most enjoyable and useful books I have ever read. Chris provide some incredible insights into negotiations which I never thought possible. He is inspiring and motivating. Can’t wait for more from Chris.

1 person found this helpful

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  • fawjene
  • 19-10-19

Thoroughly explained but straightforward

Useful and relatable scenarios that are also explained and analysed. Language level perfect and easily understood. Glad there's also a summary of the chapters as there's a lot to take in!

1 person found this helpful

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  • Anonymous User
  • 08-10-19

Brilliant

Well worth the time. I Will be putting into practice. I love his approach to negotiate.

1 person found this helpful

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  • Amazon Customer
  • 23-02-20

best sales book I've read

amazing

insightful

its just a great book that anyone in people facing roles MUST read.