Get Your Free Audiobook

  • Never Split the Difference

  • Negotiating as if Your Life Depended on It
  • Written by: Chris Voss, Tahl Raz
  • Narrated by: Michael Kramer
  • Length: 8 hrs and 7 mins
  • 4.7 out of 5 stars (1,119 ratings)

1 credit a month to use on any title to download and keep
Listen to anything from the Plus Catalogue—thousands of Audible Originals, podcasts and audiobooks
Download titles to your library and listen offline
₹199 per month after 30-day trial. Cancel anytime.
Never Split the Difference cover art

Never Split the Difference

Written by: Chris Voss,Tahl Raz
Narrated by: Michael Kramer
Free with 30-day trial

₹199 per month after 30-day trial. Cancel anytime.

Buy Now for ₹820.00

Buy Now for ₹820.00

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice.

Publisher's Summary

Brought to you by Penguin.

The huge international best seller.

A former FBI hostage negotiator offers a new, field-tested approach to negotiating – effective in any situation.

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most – when people’s lives were at stake. 

Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Difference will give you the competitive edge in any discussion.

©2016 Chris Voss (P)2019 Penguin Audio

Critic Reviews

"Riveting." (Adam Grant)

"Stupendous." (The Week)

"Brilliant." (Guardian)

What listeners say about Never Split the Difference

Average Customer Ratings
Overall
  • 4.5 out of 5 stars
  • 5 Stars
    871
  • 4 Stars
    213
  • 3 Stars
    29
  • 2 Stars
    3
  • 1 Stars
    3
Performance
  • 4.5 out of 5 stars
  • 5 Stars
    694
  • 4 Stars
    170
  • 3 Stars
    25
  • 2 Stars
    6
  • 1 Stars
    1
Story
  • 4.5 out of 5 stars
  • 5 Stars
    684
  • 4 Stars
    175
  • 3 Stars
    26
  • 2 Stars
    4
  • 1 Stars
    3

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    5 out of 5 stars

Learn the art of negotiation from the master

Very well crafted. The tools are helpful and despite being an educational content, it has high readability.

6 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Awesome Book

Loved the content and loved the narration. Hope to imbibe the learnings. Never run away from conflict

4 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

worth reading

From negotiation with HR to flee market, he has covered them all. A great book.

2 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

One of the best books I read.

Great insights and great narration. Very useful techniques. Pure Gold. Not to be missed. Tips never heard before.

2 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Excellent Read

Loved it, best book I have read in a while for content and narration.

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Just awesome

It is one of my memorable book. It gives simple and important instructions or techniques that can benefit almost any conversation in our daily lives.

1 person found this helpful

  • Overall
    4 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    5 out of 5 stars

Eye-opening / Mind opening / Fantastic

This is something that helps you understand the whole landscape of negotiations , I was over looking so may importance aspects this will definately help me improve my win loss ratio at work and alos in personal life .

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Great actionable takeaways and insights!

A very good book. Will surely be reffering to the insights drawn in the book. The narrator has done a fabulous job as well !

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Learn Negotiation Skills

The books has some amazing ways of negotiations and to clinch a deal. The way the concepts have been explained is truly innovative and easy to relate to our day today business scenarios.
A must read for anyone who aims for a better deal in life and business.

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Why is it not a mandatory read for graduates?

This is a such a crucial life-skill book, I'm surprised it's not a recommended / compulsory reading for graduate and post graduate students. Very few books have insights that are precisely actionable, this is one of them..

Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile image for Stuart Browne
  • Stuart Browne
  • 21-11-20

Utterly brilliant

I’ve spent 25 years devouring book and I took more from this than most. It’s in my top 3. And, having applied some of the principles, I can attest that the work. One of my best finds of 2020.

3 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile image for Hector Martinez Salino
  • Hector Martinez Salino
  • 05-08-20

Mindset Changing Book

The way this book is structured, allows for quick implementation to your day to day life. This book removes the complexity of negotiation and constitues a recipe of techiques that anyone can use right out of the box. The big take away for me was to learn the power of NO.

2 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile image for Terrence
  • Terrence
  • 05-01-20

Great read and insightful

I really enjoyed the book and enjoyed the narration. The book kept me engaged and I realized that some of my colleagues had already used some of these tactics on me in various scenarios. I look forward to practicing the testing the methods described in the book.

2 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile image for C. K. Jaidev
  • C. K. Jaidev
  • 20-03-20

Superbly conceived book that's a practical guide

This is one of the best books that I have ever come across on the subject of negotiation. I am generally predisposed to not negotiating at all or well or giving in easily to other negotiators (tough or even not so tough ones). This book changed the way I think about negotiating by making it a game that I can look forward to whenever I have to negotiate. Moreover, we negotiate almost everyday in every other activity we undertake. This book therefore assumes enormous significance. I wish I'd gone through this book earlier. It would have made a big difference to me. The highlights of the book are various simple tools to help one negotiate much better. These are embellished by real life examples, some of them done step by step to back up the tools. I started using the techniques as I was reading the book and found them to be effective. A great read/listen for someone who'd like to up his/her negotiating skills.

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile image for Amazon Customer
  • Amazon Customer
  • 27-11-19

Amazing book on negotiation

Never split the difference shares valuable insights from decades of negotiation experience.

Techniques such as mirroring, labelling emotions, tactical empathy, and calibrated questions will forever be in my future negotiation arsenal.

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile image for Max
  • Max
  • 25-11-22

Useful negotiating skills

Tips and tricks to improve your negotiating skills, I realized that I have been already doing many of the mentioned techniques , however after breaking down each technique and explaining why it actually works, I started using them on daily basis

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile image for André Paraskeva
  • André Paraskeva
  • 23-11-22

Absolutely mind opening!

I simply cannot recommend this book enough.

Chris Voss has figured it out!

The journey of knowledge starts now!

  • Overall
    5 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    5 out of 5 stars
Profile image for Anonymous User
  • Anonymous User
  • 13-10-22

Very insightful

I loved the book. Tha stories were captivating and they really encased the theories that the author wanted to illustrate

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile image for Odex
  • Odex
  • 01-08-22

Well worth a 2 and 3rd read

It was so immersing It felt like a very good movie. The narrator brought out the characters and the delivery of key information/pointers went down like sweet morsels of gossip. Lol.

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile image for Anonymous User
  • Anonymous User
  • 26-07-22

Practical and engaging

Powerful examples from a tough and uncompromising field presented in an engaging and digestible way. I couldn’t put it down!

Sort by:
Filter by:
  • Overall
    2 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    2 out of 5 stars
Profile image for Anonymous User
  • Anonymous User
  • 15-12-19

Full of stories but difficult to make practical

I enjoyed the voice of the narrator of this audiobook, but found the content was not very helpful. There are a lot of very in-depth examples from the author’s work as a hostage negotiator. Unfortunately, the practical application of these into specific strategies and transferable everyday situations is rather limited. I listened to this book to help me prepare for a salary negotiation and after several hours of listening did not feel that I had any particular strategies to apply.

69 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile image for Lindsay Macvean
  • Lindsay Macvean
  • 06-08-19

Revolutionary for my life

From changing the way I talk to my partner, turning a usual argument into a loving exchange. To getting me everything I have ever wanted and avoiding the wimp deal where I just accept what I am offered.

This book is changing me life. I have listened to it and bought the hard copy and turned it into a complete system for every conversation I have.

65 people found this helpful

  • Overall
    5 out of 5 stars
Profile image for umer
  • umer
  • 29-10-19

changed my life

ever feel you are always obliged to answer something? or always feel like you always get a bad deal and think back later and ask yourself "i wish i said that!"?

This is the book for you. The idea of speech mirrors, emotional labels combined with calibrated questions has allowed me to understand how people use language in order to influence perspectives and always make sure i get the answers to my assumptions.

unbelievable read. 5 stars

29 people found this helpful

  • Overall
    4 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    4 out of 5 stars
Profile image for Mike
  • Mike
  • 21-12-19

Solid book, probably better on paper

The first few moments of the book feel a bit off, but it's worth waiting. After the initial sales pitch of his methods, the author gives what seems to be a rather sensible, if dramatic, list of techniques to get the most out of negotiations. It is not life changing, and a bit confusing at times, but definitely will teach you a few things. Performance itself was great, no issues there. Unfortunately, the nature of this kind of book is that I'd always prefer a physical copy to refer to afterwards.

23 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile image for The Karmacist
  • The Karmacist
  • 25-09-19

Must read!

Very practical and useful techniques delivered in an engaging tone. Very interesting examples used ranging from daily office life to nail biting hostage situations

15 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile image for Ahmed Rehan
  • Ahmed Rehan
  • 10-11-19

Fantastic listen. Knowledge packed!

As a business owner, the skills to negotiate a good deal are priceless. The author’s life experience and depth on negotiations are very apparent throughout this book. The stories are engaging and packed with knowledge.

Great listen. Highly recommended.

13 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile image for Belea Simion
  • Belea Simion
  • 01-09-20

book I used to increase my salary


i skipped a few years of promotions by applying the advice in it to the.
read it three times.

7 people found this helpful

  • Overall
    3 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    3 out of 5 stars
Profile image for Jay Ball
  • Jay Ball
  • 20-05-20

Good listen but too much waffle

Good book and some great parts you can take out of it - however I felt there was too much related parts to the writers FBI days of hostage negotiations and too little real life negotiation examples or tips.

7 people found this helpful

  • Overall
    2 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    2 out of 5 stars
Profile image for Anonymous User
  • Anonymous User
  • 14-03-20

Teaches little, suggests bad practices

The contents of this book have very little statistical or scientific backing. It's entirely anecdotal and not at all informative.

When I got to the chapter on how you should not accept no as an answer (something any decent parent teaches their children is completely wrong - no always means no!) I gave up. It began to sound a little rapey.

7 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    4 out of 5 stars
Profile image for Tom
  • Tom
  • 12-11-19

Some gems to try in negotiations

There are undoubtedly some great tidbits of advice for negotiation strategies to be found in this book and overall I thought it was a useful, fairly easy listen. I do wish that there had been more shared on the science behind the tactics as you just get a touch of that and have to believe that there is much more to it.

6 people found this helpful

Sort by:
Filter by:
  • Overall
    4 out of 5 stars
  • Performance
    1 out of 5 stars
  • Story
    3 out of 5 stars
Profile image for Anonymous User
  • Anonymous User
  • 27-09-19

Great Info. shit voice

why on Earth. would you want to listen to a tour writer? Really good info. But Jesus it sounds so so so bland

18 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile image for Gilbert Sayegh
  • Gilbert Sayegh
  • 18-08-20

IT WORKS!

This stuff actually works! I tried it today under a contract agreement. The prospect wanted to payless than half of my fee and only once I finish each stage of the work. Upon applying these tactics, I discounted only 15%, had him throw in a parking space next to my office (parking is hard to come by and expensive) and that he would pay upfront for each stage of the project and that it was a FAIR agreement.

12 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile image for Edward
  • Edward
  • 16-08-19

The negotiation counterpart of "Extreme Ownership"

Highly practical and easy to follow, as well as highly engaging for a topic that is often boring or overwhelming.

6 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile image for Richard McKenna1
  • Richard McKenna1
  • 09-02-20

loved it

damn fantastic book, one the will really make a difference if you listen closely. listen to it more than once you will hear more the second time through

5 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile image for Anonymous User
  • Anonymous User
  • 13-12-19

Loved It

I could use the techniques in my conversations at home, work and everywhere I went even before finishing the book.

5 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile image for J. Bowey
  • J. Bowey
  • 28-11-19

Negotiating blueprint for life, family and work

I thoroughly enjoyed this book! I appreciate the skill, the way you weaved fascinating stories throughout your teaching made it easy for me to listen. strongly recommend this for anyone who has to negotiate.

4 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile image for Anarhlia M.
  • Anarhlia M.
  • 09-06-21

Great book for life, business and being kidnapped

The skills in this book can help people in everyday negotiations from your toddler to a criminal

2 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile image for Vincent
  • Vincent
  • 09-11-19

Chris Voss is AWESOME

This one of the most enjoyable and useful books I have ever read. Chris provide some incredible insights into negotiations which I never thought possible. He is inspiring and motivating. Can’t wait for more from Chris.

2 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars