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Robots and Artificial Intelligence Set to Upend the Art of Making a Sale

Written by: Sarah Halzack
Narrated by: Sam Scholl
Length: 6 mins

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Publisher's Summary

These innovations present tantalizing possibilities for retailers, who can ill afford to lose any opportunity to satisfy or even upsell a customer at a time when mall foot traffic is tumbling precipitously. But the advances also raise thorny questions about what the retail workforce of the future will look like if a growing array of tasks can soon be punted to robots or tablet applications.

"Robots and Artificial Intelligence Set to Upend the Art of Making a Sale" is from the January 18, 2017 Business section of The Washington Post. It was written by Sarah Halzack and narrated by Sam Scholl.

©2016 The Washington Post (P)2016 Audible, Inc.

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