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  • The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond

  • Written by: Michael Dues, The Great Courses
  • Narrated by: Michael Dues
  • Length: 12 hrs and 21 mins
  • 4.3 out of 5 stars (15 ratings)

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The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond

Written by: Michael Dues, The Great Courses
Narrated by: Michael Dues
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Publisher's Summary

In 24 lectures brimming with practical tips, tools, and techniques everyone can use to better manage conflict in his or her professional and personal lives, gain the essential skills of conflict management. As presented by Professor Dues, these lectures will show you how to effectively deal with conflicts of all kinds, using the "win-win" model that has dominated the field for the past six decades.

You'll gain effective techniques for handling conflicts in your workplace, other organizational settings, or your personal life, whether you're dealing with supervisors, coworkers, acquaintances, close friends, or family members. You'll learn the best ways to analyze conflicts and work through the steps toward resolving them, including clarifying goals, handling difficult emotions, and negotiating agreements. And you'll grasp the fundamental tricks of the trade that experienced negotiators have long used to deal with even the most seemingly intractable moral and cultural conflicts.

While drawing on the latest groundbreaking research, Professor Dues has designed these lectures to be as practical as possible. Requiring no background in conflict management, negotiation, or psychology, they offer you not just knowledge, but strategies and tactics you can put to work in your own life right now. Best of all, you'll be able to see those strategies and tactics in action through 70 professionally acted dramatizations that illustrate different conflict situations at home and in the workplace.

You don't have a choice about becoming involved in conflict. You do, however, have a choice about learning to manage it successfully by using the invaluable tools these lectures can give you.

©2010 The Teaching Company, LLC (P)2010 The Great Courses

What listeners say about The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond

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Very comprehensive

The whole subject of conflict is covered from all possible angles. And the role plays helps in brining more clarity.
I have not seen any literature which is as comprehensive as this is.
Very very helpful to every professional, individual.
Thanks

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Best book on conflict management

Best thing about this book is that it distills topics which may be covered as part of separate books on communication skills or negotiation skills but they are essential for managing conflicts.

Some of the things i especially liked include:
- summary at the end of each chapter;
- components of listening;
- handling conflicts in relationships;
- negotiation and influence;
- Organisational theories; and
- handling conflicts in organisations.

The author also provides great references for specific reading.

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Very Good Audio book on conflict Management

Narration was very good with examples. simple to understand and with effort and practice can be applied in every aspect of like. I liked this book.

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