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Publisher's Summary

How to unleash "human magic" and achieve improbable results.

Hubert Joly, former CEO of Best Buy and orchestrator of the retailer's spectacular turnaround, unveils his personal playbook for achieving extraordinary results.

Joly and his team rebuilt the company into one of the nation's favorite employers, vastly increased customer satisfaction, and dramatically grew Best Buy's stock price, while making Best Buy a leader in sustainability and innovation.

In The Heart of Business, Joly shares the philosophy behind the resurgence of Best Buy: pursue a noble purpose, put people at the center of the business, create an environment where every employee can blossom, and treat profit as an outcome, not the goal.

Putting this approach into practice requires radically rethinking how we view work, how we define companies, how we motivate, and how we lead. Joly shares memorable stories, lessons, and practical advice, all drawn from his own personal transformation from a hard-charging McKinsey consultant to a leader who believes in human magic.

The Heart of Business is a timely guide for leaders ready to abandon old paradigms and reinvent capitalism so that it contributes to a sustainable future. Visit TheHeartofBusiness.org to learn more. 

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

©2021 Hubert Joly (P)2021 Gildan Media

What listeners say about The Heart of Business

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  • John Rossman
  • 04-05-21

Inspiring

Great story and I took so much away from this book. Will make me a happier person and a better leader.

1 person found this helpful

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  • Mauricio Restrepo
  • 12-06-21

Inspiring

this book is inspiring and fits for every role on a organization and despite companies size, it will help and motívate leaders to act on purpose and spread human magic

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  • Shawn O'Hanlon
  • 22-05-21

Inspirational and Uplifting

Provides validation of purpose beyond Wall Street. Has reminded me that joy, purpose and life do not have to be separate from work.

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  • Brion Hurley
  • 22-05-21

Very inspiring on how to run a purpose driven large company

I heard about Hubert’s book on an interview with Gary Vaynerchuk. My consulting company is a B corporation, but there are very few large companies doing this kind of purpose and sustainable work. I was inspired to learn about the turnaround at Best Buy and hope other CEOs and boards listen to this book. Focus on purpose and people and the profits will take care of themselves.

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  • Kindle Customer
  • 12-05-21

Good story..... excellent ending

Over all the book was very good and an easy listen. The last 90 minutes were outstanding and a great summary. I will definitely replay that portion frequently to remind myself of these crucial lessons.

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  • Justin Cohen
  • 08-05-21

Forget purpose. Have Heart!

What a wonderful book, full of anecdotes about how businesses can show their human face above all else. Thank you Hubert and Caroline 🙏