Win the Customer
70 Simple Rules for Sensational Service
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.
Add to cart failed.
Please try again later
Add to wishlist failed.
Please try again later
Remove from wishlist failed.
Please try again later
Follow podcast failed
Unfollow podcast failed
New to Audible Prime Member exclusive: 2 credits with free trial
1 credit a month to use on any title to download and keep
Listen to anything from the Plus Catalogue—thousands of Audible Originals, podcasts and audiobooks
Download titles to your library and listen offline
₹199 per month after 30-day trial. Cancel anytime.
Win the Customer
Narrated by:
Don Hagen
Buy Now for ₹656.00
-
Narrated by:
-
Don Hagen
-
Written by:
-
Flavio Martins
About this listen
Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can't be duplicated: unique, outstanding customer service experiences.
Win the Customer cuts right to the chase, giving listeners practical, powerful techniques for energizing the way they interact with the people who drive their business. Filled with examples and inspiration, the book shows listeners how to:
- Align the business around a customer service mission
- Make every employee a customer service agent
- Create an environment in which exceptional service experiences can happen
- Humanize customer service, virtually and in person
- Find a way to say yes even when the answer is no
- Ask fewer questions - and provide more answers
- Use words that win customers
- Empower employees to find innovative solutions
- Learn from your critics
- Exploit your customer's pain points but never the customer
- Allow for random acts of wow - they're often the most memorable
- And much more
When it comes to service, satisfaction is a short-sighted goal. Follow the simple rules in this book and transform ordinary customers into lifelong fans.
©2015 Flavio Martins (P)2015 Gildan Media LLCCritic Reviews
"If you have been waiting for a resource that will give everyone in your organization the tools necessary to earn the loyalty and advocacy of your customers, wait no longer. Win the Customer is a practical, approachable tool kit for frontline staff, managers, and senior leaders - inspiring, pragmatic and a must-read for anyone who wants to make a difference in the lives of those they serve." (Joseph Michelli, New York Times best-selling author of Leading the Starbucks Way, The New Gold Standard, and The Zappos Experience)
No reviews yet