#72: From Add-on to Operating System: Rethinking the Role of Services in Local Value Creation

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#72: From Add-on to Operating System: Rethinking the Role of Services in Local Value Creation

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In this episode, Joy Anderson is joined by Entrepreneurial Solutions Partners co-founders Eric Kacou and Charity Kabango to explore what it truly takes to build thriving businesses and markets across Africa. Together, they challenge familiar impact investing narratives and offer a radically different way of thinking that centers entrepreneurs as human beings embedded in complex ecosystems.The conversation ranges from hope and value creation to the often overlooked power of the service economy, asking what markets need in order to actually work. With insight drawn from years of partnership through the Mastercard Foundation Africa Growth Fund, this episode invites listeners to rethink expertise and imagine what becomes possible when we design economies around dignity, choice, and investable hope. Episode HighlightsChapters00:00 Introduction to the Criterion Institute Podcast02:14 The Genesis of Entrepreneurial Solutions Partners (ESP)06:21 Centering Entrepreneurs in Their Context10:16 Understanding the Ecosystem and Entrepreneurial Challenges14:25 The Survival Trap and Systemic Change18:30 Collaboration and the Role of Service Providers22:16 Power Dynamics and Choice in Entrepreneurship26:08 Investable Hope and Capital Allocation30:41 Pre-Investment Value Creation Services34:32 The Importance of Service Providers in the Economy38:04 Investing in Service Businesses40:54 Building Infrastructure for Productivity42:56 Hope and Future AspirationsRelevant Links• Criterion Institute website and LinkedIn• Joy’s LinkedIn• Eric's LinkedIn• Charity's LinkedIn• Episode #57: Investable Hope: A Conversation with Susie Pan on Financing the Future• Investing in Africa’s Future: A Roadmap to Dignified and Fulfilling Job CreationPart of the ImpactAlpha Podcast Network https://impactalpha.com/podcasts

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