95. Building Scalable Operations in High-Growth Businesses
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95. Building Scalable Operations in High-Growth Businesses
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About this listen
SUMMARY:
In this episode of Ops Experts Club, Aaron Hovivian and Terryn Turner discuss the critical difference between being a task taker and truly owning operations. Using real-world examples from high-growth launches, they explain how operators support visionary leaders by creating structure, managing teams, and thinking through the downstream impact of decisions—especially during fast-paced seasons like January.
The conversation focuses on delegation, automation, and root-cause thinking, emphasizing that strong operators protect systems, speed, and margin. Rather than reacting to tasks, operators are challenged to lead with clarity, push back when needed, and act as the stabilizing force that allows visionary ideas to scale without chaos.
Minute by Minute:
00:00 Navigating the Post-Holiday Vortex
03:05 The Role of Operators in Visionary Businesses
06:14 Transitioning from Task Taker to Operations Owner
08:54 The Importance of Delegation and Automation
11:51 Managing Systems and Decision-Making
14:54 Identifying Pain Points and Root Causes
18:07 The Value of Strategic Pushback
20:59 Building Effective Communication and Research Skills