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AI Explained: Healthcare and Life Sciences

AI Explained: Healthcare and Life Sciences

Written by: Applonia Cornolius and David Samwel
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Explore the transformative power of AI in healthcare and life sciences. Join hosts Applonia Cornolius and David Samwel from Salesforce's Health and Life Sciences Division as they dive into the journeys of industry leaders, uncover groundbreaking AI use cases, and envision the future of AI shaping innovation, patient outcomes, and business growth. Whether you're an executive, researcher, or tech enthusiast, this podcast offers insights and inspiration for leveraging AI to revolutionize healthcare and life sciences.Applonia Cornolius and David Samwel
Episodes
  • Medicine at the Speed of Life with Dr Romi Chopra
    Feb 2 2026

    In this deep dive, Dr. Chopra breaks down his "Digital Nervous System" strategy—a framework that uses the Salesforce ecosystem and Slack-triggered workflows to deliver a staggering 459% ROI. He argues that in a field where a 2-millimeter mistake is the difference between life and death, precision in logistics is just as vital as precision in surgery.


    Key Takeaways for Healthcare Leaders:

    • The Six Rights of Systems: Learn how Dr. Chopra applies the "six rights"—right structure, process, people, information, decisions, and rewards—to create an agentic organization.

    • Strategy vs. Logistics: Why most AI implementations fail by jumping straight to tactics (like building a bot) before solving the underlying logistical "why".

    • Human in the Loop: Navigating the ethics of trust and HIPAA compliance, and why high-impact clinical decisions must always remain in human hands.

    • Eliminating the "Administrative Grind": How MIMIT Health uses Slack emojis to trigger clinical workflows and unified data to provide "medicine at the speed of life".

    • The Future of Work: Dr. Chopra shares how he saved $2 million in consulting fees by replacing manual cognitive work with AI agents that perform 10x better.

    "Amateurs talk about strategy... the real professionals talk about logistics."


    Whether you are a C-suite executive struggling with AI adoption or a provider facing burnout, this episode offers a roadmap for using technology to restore empathy to the heart of healthcare.

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    36 mins
  • Navigating the Digital Currents: AI, Compliance, and the Future of Canadian Healthcare with Derek Quesnel
    Jan 19 2026

    In this episode of AI Explained: Healthcare and Life Sciences, we sit down with Derek Quesnel, a Salesforce alum and professor who is redefining how patient data moves. Derek breaks down why Canadian healthcare is a "conservative ocean" and how his team at Blue Ocean CRM helps organizations implement AI agents in as little as 4 to 8 weeks while maintaining strict compliance with PHIPA and PIPEDA. From the "server room to the boardroom," learn how AI is moving beyond the hype to provide tangible outcomes for patients and providers

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    38 mins
  • How Verifiable's Cracking the Credentialing Crisis: 98% Efficiency Gains & The Trust Framework
    Dec 8 2025

    What do nuclear reactors and healthcare credentialing have in common? According to Brett Dooies, Head of Product at Verifiable, the answer lies in safety culture and the "human in the loop".


    In this episode, we explore how Brett took frameworks from the zero-failure world of atomic energy and applied them to AI-driven provider networks. We dive deep into Verifiable’s work with Humana, discussing how they achieved a massive 98% reduction in turnaround time by separating "signal from noise" and automating the clean 80% of work.


    We cover:

    • The Nuclear Mindset: How "pre-job briefs" and safety analysis translate to designing trustworthy AI agents.

    • Inverting the Workflow: Moving from a process where humans start the work to one where AI handles the heavy lifting and humans manage the exceptions.

    • Pilot to Production: Overcoming "analysis paralysis" and knowing exactly when your system is ready to scale.

    • Campy.ai: Why Brett believes "tinkering" with side projects is essential for product leaders to keep up with the speed of GenAI.

    If you are stuck in a POC or trying to figure out how to safely deploy agents in a regulated industry, this conversation is the blueprint you’ve been looking for.


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    34 mins
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