In this episode of AI Leadership Lab, host Ryan Heath interviews Umesh Sachdev, CEO of Uniphore, live from the World Economic Forum in Davos. As the leader of a company serving over 2,000 customers globally, Umesh shares critical insights about the shift from AI experimentation to real business impact in 2026. The conversation explores how C-suite leaders are moving beyond the novelty of GPUs and LLMs to focus on outcome-as-a-service models, the importance of cost optimization across different AI use cases, and why the pace of decision-making has become the defining factor separating AI leaders from laggards.Key TakeawaysThe Era of AI Pilots is Over: Outcomes Matter NowIn 2026, the conversation has shifted from which GPU or LLM to use to what business transformation AI delivers. Companies that have figured out how to use AI as a growth enabler are starting to break away from the pack. One Size Does Not Fit All in AIDifferent use cases require different AI architectures. A real-time call center assistant needs sub-second response times with high-capacity GPUs, while CFO automation tasks can tolerate three-minute responses using smaller models on lower-capacity hardware. The key is matching infrastructure costs to the specific outcome required, rather than applying a uniform approach across all AI initiatives.AI Agents Must Work Within Existing WorkflowsThe thinking has evolved: companies need consistency for tasks repeated thousands of times daily. The 2026 breakthrough is making AI agents work reliably within current business structures rather than forcing organizational redesign.Open, Sovereign Architecture is Non-NegotiableClients demand flexibility to avoid vendor lock-in and the ability to adapt as new innovations emerge. More critically, especially outside the US, geopolitical developments are driving demand for sovereign AI architectures that ensure access cannot be cut off by any single government action. Speed of Decision-Making Defines AI LeadershipThe traditional playbook of research, analysis, and committee-based decisions is being discarded. CEOs across Fortune 500 companies recognize that moving at the speed of AI is essential to satisfy investors and Wall Street. The gap between companies that can execute with agility and those that cannot is widening dramatically.Chapter Timestamps[00:00] The Davos Reality Check: AI ROI in 2026[01:16] From Pilots to Business Transformation[01:34] Outcome-as-a-Service Business Model[02:03] Matching AI Architecture to Use Cases[03:00] Workflow and Organizational Design[04:25] Uniphore’s Product Roadmap and Platform Strategy[06:21] From Novelty to Business Basics[07:00] Leadership in the AI Revolution[08:30] Bringing the Workforce Along[09:37] Humans, Agents, and Sustainable Jobs[11:43] Near-Term Job Displacement vs Long-Term OpportunitiesAbout the GuestUmesh Sachdev is the CEO of Uniphore, a global AI platform company serving over 2,000 enterprise customers. Under his leadership, Uniphore has developed the Business AI Cloud, an open and sovereign platform that delivers enterprise-grade AI solutions with a focus on business outcomes rather than technical specifications. The platform runs multiple types of compute and LLMs, offering clients the flexibility to choose their technology components while maintaining security, scalability, and sovereignty.Connect with Umesh & UniphoreUniphore Website: https://www.uniphore.comAbout AI Leadership Lab

AI Leadership Lab interviews C-suite leaders about their AI journeys, covering what's working, where they're getting stuck, how they pivot, and the lessons they take from the losses.Host: Ryan HeathWebsite: RyanHeathConsulting.comResources MentionedUniphore Business AI Cloud - Open and sovereign AI platform that encompasses multiple types of compute and LLMs, delivering enterprise-grade security and scalability - https://www.uniphore.com

In this episode of AI Leadership Lab, host Ryan Heath sits down with Philip Rathle, Chief Technology Officer at Neo4j, to explore how graph databases are revolutionizing AI infrastructure and enterprise knowledge systems.

Philip reveals why understanding the relationships between data points is more powerful than having all the facts, and how companies like Google built trillion-dollar businesses on graph algorithms. From explaining knowledge graphs in plain language to discussing how graph-based retrieval can make AI more trustworthy and explainable, this conversation delivers actionable insights for leaders seeking to build more effective AI systems.

Takeaways

Relationships Matter More Than Facts

Understanding connections between data points often reveals more than the data itself. Philip demonstrates this with a striking example: knowing how friends-of-friends-of-friends behave is a better predictor of someone's behavior than having comprehensive facts about that individual person. This principle applies across business contexts, from customer 360 systems to organizational analysis.

The Real vs. Declared Org Chart

Graph technology can reveal an organization's true power structure by analyzing email patterns, Slack messages, and information flows. Companies are using this to identify single points of failure—like one person receiving all questions on a critical topic—and to facilitate warm introductions by mapping who knows whom across company boundaries.

Graph RAG Delivers Better Results with Less

By combining knowledge graphs with language models, companies are achieving superior answers while using two-thirds less data in context windows. This "graph RAG" approach queries a knowledge graph first, then feeds only the most relevant results to the model, resulting in faster responses, lower costs, and reduced energy consumption.

AI Systems Need Knowledge Layers, Not Just Language Models

Language models alone have fatal flaws for enterprise use: they hallucinate, lack company-specific data, operate as black boxes, and can't discern what information is appropriate for which purpose. Successful AI implementations complement LLMs with knowledge graphs that provide exact, explainable results while maintaining the context and causality that business users understand.

Explainability is the Path to Trust and Adoption

Graph-based systems enable accountability by providing traceable answers.

Timestamps

[00:00] Introduction

[01:12] Philip's journey from consulting to graph databases

[04:00] Facebook and Google as graph pioneers

[05:18] What is a knowledge graph?

[07:44] The true org chart: mapping real power structures

[09:30] Making AI more explainable and trustworthy

[14:13] Build vs. buy considerations for graph technology

[16:07] How graphs will reshape AI infrastructure

[18:08] Graph RAG and the future of AI applications

[20:00] Human impact: accountability and agency in AI

About the Guest

Philip Rathle is the Chief Technology Officer at Neo4j, a company that has been pioneering graph database technology and knowledge graphs for AI applications. Philip's career began in consulting, where he quickly became convinced that data serves as a mirror of business operations — the better your data, the better handle you have on your business. He built United Airlines' first passenger 360 system.

Connect with Philip & Neo4j

Neo4j Website: https://neo4j.com

LinkedIn: Search for Philip Rathle, CTO at Neo4j

Support the Show

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Episode Overview

In this episode of AI Leadership Lab, host Ryan Heath speaks with Pari Parchi, Founder and CEO of Panorama Aero, about the critical infrastructure challenges facing America's airspace.

With the US still operating on World War II-era radar systems while drones proliferate and autonomous flight technology advances, Pari reveals where the private sector may need to take more airspace management into its own hands. From the regulatory gridlock preventing counter-drone technology to the looming pilot shortage forcing autonomous solutions, this conversation exposes the urgent tensions between technological capability and outdated oversight systems.

Key Takeaways

America's Airspace Runs on World War II Technology

U.S. airspace management still relies on infrastructure dating to World War II, with radar systems and radio control as the foundation. Most aircraft landings remain VFR (visual flight rules), meaning pilots land by sight rather than automated systems. Since the 2003 ATC NextGen bill aimed at modernization, only 16% of initiatives have been completed.

The Drone Regulation Paradox

If someone flies a drone into your backyard to look through your windows, shooting it down is illegal — but the drone operator usually faces no penalty. This regulatory gap, primarily under Federal Communications Commission jurisdiction, leaves Americans vulnerable to privacy violations and potential security threats. The U.S. is up to two years behind Ukraine, Israel, and China in drone and counter-drone technology development, partly because we're not dealing with these threats daily.

The Private Sector Will Lead Airspace Security

With federal agencies stretched thin and regulatory changes moving slowly, private sector organizations are developing their own airspace protection systems. Companies are deploying counter-drone sensors to protect critical infrastructure, airports, public events, and private property. While they may not be able to shoot down unauthorized drones, they can identify operators, track license plates, and locate individuals for enforcement action.

The Pilot Shortage Will Force Autonomous Flight

At $1,000 to $1,500 per day, human pilot costs for the smallest aircraft can be economically infeasible: think four- or six-seater eVTOL vehicles and flying cars. The global pilot shortage is therefore increasingly the inevitability of autonomous flight. The transition will likely start with reducing commercial aircraft from two pilots to one, with AI serving as a "backseat driver" co-pilot.

Humans and Machines See the Airspace Differently

While AI can handle routine flight paths, human pilots provide irreplaceable value during emergencies, mechanical failures, and unexpected weather conditions. Having physical presence in the aircraft versus ground-based command and control is like attending the Super Bowl in person versus watching on TV.

Special Mission Aircraft Protect More Than We Realize

Turboprop aircraft and business jets serve critical public safety functions: surveillance, reconnaissance, mapping, medevac, and firefighting. These "special mission" or "multi-mission" aircraft use the airframe as a technology chassis, implementing specialized equipment for essential operations. The complexity and cost of maintaining these assets is widely underestimated.

About the Guest

Pari Parchi and Panorama Aero specialize in the acquisition and management of specialized aerospace assets. Through defense, aerospace, and early-stage investing experience, Pari brings a unique global perspective to airspace management challenges, having lived and worked across four continents.

Panorama Aero focuses on special mission and multi-mission aircraft — turboprop aircraft and business jets modified for specific purposes including surveillance, reconnaissance, mapping, medevac, firefighting, and other critical operations.

LinkedIn: linkedin.com/in/pariparchi

Company: panorama.aero