In this episode, Fran Ives talks with Dr Adrian Plunkett, Consultant Paediatric Intensivist at Birmingham Children’s Hospital and founder of Learning from Excellence (LFE). Adrian shares the origins of LFE, inspired by his own experience as a patient, and explains how positive feedback can transform healthcare culture and performance. https://learningfromexcellence.com

In this episode, Fran Ives talks with Dan Hodgkiss from Health Innovation West Midlands. Dan shares his journey with Appreciative Inquiry (AI), from its roots in local authority work to transforming safety culture in healthcare and offers practical tips for creating positive, strength-based approaches to improvement.

• Appreciating Health and Care
• Learning from Excellence

In this episode, host Fran Ives talks with Dr Chris Turner, Emergency Medicine Consultant at University Hospitals Coventry & Warwickshire and co-founder of Civility Saves Lives. Chris shares the story behind the movement, the evidence linking behaviour to performance, and why creating respectful environments is critical for patient safety and team effectiveness.

From the origins of Civility Saves Lives to the impact of incivility on cognitive bandwidth, Chris explores how culture, trust, and even banter shape team dynamics. We also discuss practical steps leaders can take to foster civility and why curiosity is a superpower in complex healthcare systems.