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In this episode, Jakub Grajcar sits down with Amanda Buchanan, Director at Voyage Practice Management, a full-service medical billing company. With over 24 years of experience in healthcare management—including 16 years running a large ambulatory surgical center—Amanda shares her expert playbook for practice growth.

We dive into why the right software is the "heart" of any successful practice and how it serves as the foundation for everything from front-desk data entry to back-end insurance appeals. Amanda also reveals high-ROI opportunities often overlooked by practices, such as internalizing Durable Medical Equipment (DME) and leveraging automated texting to revolutionize patient collections.

We cover:

🏗️ The Foundation of Growth: Why your EHR and billing software is the #1 tool for scaling.
📝 Coders vs. Billers: Defining the specialized roles needed to maximize every claim's value.
💰 Unlocking "Hidden" ROI: How internalizing DME can drive massive practice revenue.
⚠️ The Documentation Gap: Why better physician notes are the key to stopping denied claims.
📱 Game-Changing Collections: Why automated texting sees 90% response rates over traditional mail.
⚖️ Winning the Appeal: Amanda’s playbook for fighting—and beating—insurance company denials.

Resources mentioned:

👤 Guest: Amanda Buchanan
LinkedIn: https://www.linkedin.com/in/amanda-buchanan-0b6432167/
Company - Voyage Practice Management: https://www.voyagepracticemanagement.com/

🤝 Conference: ModMed Momentum

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