In this episode of Authentic Achievements, I’m joined by the brilliant Glenn Poulos — entrepreneur, sales strategist, award-winning author of Never Sit in the Lobby, and the mind behind three successful companies across three different industries and two countries.
Glenn’s story is one of courage, curiosity, and the willingness to “change lanes when everyone else stays put.” After two major exits in tech and wireless distribution, he moved from Toronto to Orlando to lead ProgUSA — a company supplying tools and equipment that strengthen the modern power grid. His work now supports utilities, contractors, and the rising power demands driven by data centres and AI.
But the heart of Glenn’s story isn’t just about business growth. It’s about people.
It’s about staying front-of-mind, being a pleasure to do business with, and remembering that behind every deal, every email, every RFP, is a human being who wants to feel seen.
We explore:
💡 1. Reinvention & The Courage to Switch Industries
What drives someone to start again — new market, new technology, new customers, even a new country? Glenn shares the mindset that helped him build three thriving companies and why stepping into the unknown may just be your biggest competitive advantage.
💡 2. The Core Lesson Behind Never Sit in the Lobby
Glenn brings his bestselling book to life with practical, memorable stories — from why you should never sit in the lobby before a meeting, to how mini-tours, presence, and preparation can transform your sales relationships.
💡 3. Being “A Pleasure To Do Business With”
In a world full of noise, complexity, and automation, Glenn explains why humanity still wins. And why your reputation — how you show up, how people feel around you — is your most powerful asset.
💡 4. Using AI as a Sales & Productivity Advantage
Glenn lifts the curtain on how he uses AI to analyse documentation, spot new opportunities, accelerate proposals, and make better decisions faster — without losing the human connection that builds trust.
💡 5. The Simple Tools Leaders Can Use Today
From smarter RFP responses to building genuine rapport, Glenn shares practical tips that leaders and sales teams can apply instantly.
🎧 Why This Episode Matters
If you’re a founder, leader, or sales professional navigating change, this conversation is a refreshing reminder that success isn’t just about strategy or product.
It’s about curiosity, connection, and the courage to keep evolving.
Glenn’s wisdom is timeless, practical, and delivered with warmth and humour — the kind that comes from decades of real experience with real customers.
📍 Connect with Glenn Poulos
Website: https://glennpoulos.com/
Buy Never Sit in the Lobby: https://amzn.to/3whwPh3
Connect with him on LinkedIn — he’s there daily and always happy to share ideas.
🎙 Tune in & Enjoy
I hope you enjoy this episode as much as I loved recording it.
It’s a story of reinvention, resilience, and what it truly means to be a leader people want to work with — again and again.