Service frameworks are a powerful yet often overlooked tool that can fundamentally change how teams understand, collaborate, and achieve outcomes.

In this episode of BA Brew, Jonathan Hunsley from AssistKD is joined by Chris Pyatt and Victoria Banner to discuss how service frameworks help business analysts, business architects and service designers clarify their value, improve collaboration and navigate complex organisational change ecosystems.

The discussion covers:

• What a service framework actually is – and how it defines the value a role delivers
• Why business analysis, architecture and service design overlap more than we think
• How frameworks create clarity on roles, responsibilities and boundaries
• The role they play in reducing confusion, conflict and duplication across teams
• How they support career growth, capability building and even recruitment decisions
• Practical advice on getting started – and why you don’t need to build everything at once

Whether you are a business analyst, business architect, service designer or other digital change professional, this episode offers practical advice for improving conversations and outcomes.

EXPLORE ASSISTKD TRAINING

AssistKD offers Business Analysis and Service Design training online, in person and through eLearning, with over 30 years' experience in professional development.

Relevant courses for this episode:

• BCS Business Analysis Practice - https://www.assistkd.com/courses/business-analysis-diploma-courses/bcs-certificate-business-analysis-practice
• BCS Business Architecture - https://www.assistkd.com/courses/architecture-courses/bcs-certificate-business-architecture
• A4Q Business Service Design - https://www.assistkd.com/courses/service-design-courses/a4q-certificate-business-service-design

WATCH THIS EPISODE

Watch all episodes of the BA Brew on YouTube: https://www.youtube.com/watch?v=qxdeXIxtEOU&list=PLEvIolukjrawamafeBkNM3pELcNqVrPN6

Once you learn business analysis skills, do they ever really switch off?

In this episode of BA Brew, Mike, Ruth, Kerry and Stu discuss how BA thinking becomes embedded into everyday life - shaping how we solve problems, make decisions and interact with others.

The discussion covers:

• Why BA skills naturally carry over into everyday situations

• Real-life examples of using BA thinking outside of work

• When analysis and problem-solving can be unhelpful

• The risk of “analysis paralysis”

• How to recognise when to switch off BA mode

• Techniques like circles of control, root cause thinking and options analysis in daily life

• The importance of empathy, presence and reading the room

Whether you're a business analyst, change professional or team leader, this episode offers practical insights into balancing analytical thinking with real-world human situations.

EXPLORE ASSISTKD TRAINING

AssistKD offers Business Analysis and Service Design training online, in person and through eLearning, with over 30 years' experience in professional development.

Relevant courses for this episode:

• BCS Certificate in Business Analysis Practice
• BCS Foundation Certificate in Business Analysis
• BCS Certificate in Modelling Business Processes

Eexplore AssistKD's full range of Business Analysis training courses here: https://www.assistkd.com/our-business-training-courses-classes

Informal networks are one of the most powerful – and often overlooked - forces in organisations. For Business Analysts, understanding how information really flows can make the difference between struggling with change and successfully influencing it.

In this episode of BA Brew, Jonathan Hunsley is joined by Michelle, Fiona and Carlos to explore the role of gossip and informal networks in the workplace – and how they impact organisational change.

The discussion covers:

• What “gossip” actually means in a workplace context

• Why informal networks exist and how they create psychological safety during change

• The difference between formal communications and how information really spreads

• How informal networks can support better stakeholder engagement and change outcomes

• The risks of negative gossip, politics and organisational culture

• How Business Analysts can use informal networks to sense-check, influence and support change

Whether you are a Business Analyst, change professional, service designer or team leader, this episode provides practical insights into the human side of organisations – and how to work with it, not against it.

EXPLORE ASSISTKD TRAINING

AssistKD offers Business Analysis and Service Design training online, in person and through eLearning, with over 30 years’ experience in professional development.

Relevant courses for this episode:

• BCS Stakeholder Engagement

• BCS Digital Business Change

• BCS Benefits Management and Business Acceptance

• BCS Modelling Business Processes

Explore AssistKD's Business Analysis full range of training courses here: https://www.assistkd.com/our-business-training-courses-classes