In this conversation, Ken Tracy, Founder of Impacting Tomorrow shares his journey from a corporate career to founding a successful healthcare staffing company. He discusses the importance of strategic planning, understanding the customer journey, and the need for flexibility in business processes. Ken emphasizes the significance of hiring for soft skills, investing in training, and learning from mistakes. He also highlights the value of celebrating milestones and the transition to nonprofit work, offering key lessons for aspiring entrepreneurs.

We hope you enjoyed this episode of Behind the Ops!
- Christen and the Behind the Ops Podcast team :)

Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

In this conversation, Shannon Anderson, founder and CEO of GritHR Solutions, shares her journey in the HR consulting industry, discussing the challenges and successes of scaling her business. She emphasizes the importance of establishing repeatable processes, understanding the customer journey, and effectively communicating with clients. Shannon also highlights the significance of hiring individuals with grit and coachability, as well as the need for operational changes and technology integration to support growth. She concludes with valuable advice for aspiring entrepreneurs, stressing that not all money is good money and that failure is a part of growth.

We hope you enjoyed this episode of Behind the Ops!
- Christen and the Behind the Ops Podcast team :)

Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

In this conversation, Akash Goel, co-founder and CEO of Atica, discusses his journey from a business analyst to leading a tech-driven hospitality company. He shares insights on operational efficiency, the importance of metrics for success, and the challenges of scaling a business. Akash emphasizes the need for a diverse team and a strong company culture, as well as the significance of celebrating successes and learning from failures. He concludes with advice for entrepreneurs on navigating different growth stages in their businesses.

We hope you enjoyed this episode of Behind the Ops!
- Christen and the Behind the Ops Podcast team :)

Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.