Communication is a perpetual challenge in business and a task that property managers are always trying to improve.

On this episode of the podcast, Joseph Schultz, co-founder of Efformance, discusses how technology can help us be more efficient in communication. Joseph addresses the biggest resident communication challenges; ways to improve internal communication; how technology helps solve these challenges; and how communication can be effectively automated through various tools, such as MailFuze and Savant.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Joseph Schultz on LinkedIn, and Efformance on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Traditionally viewed as an entry-level role, the leasing agent position has evolved. Today’s agents must bring strong professionalism and specialized skills to the job. Finding a home can be stressful, and prospects deserve knowledgeable, well-trained agents who focus on building relationships—not just closing transactions.

Stephanie Oehler, Founder of Savvy Leasing, joins the podcast to discuss why sales is such an important part of the leasing process. Stephanie shares her top three tips for leasing and sales training: using value language to communicate what it feels like to live in your community; effective follow-up, which requires consistency, creativity, and customization; and changing your perspective so that you can be prepared, feel refreshed, and have a positive attitude when working with potential renters.

Further, she covers common misconceptions about the leasing and sales processes, and speaks to some of the services she provides.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Stephanie Oehler on LinkedIn, and Savvy Leasing on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Maintenance is an extremely important aspect of the property management industry—and thanks to advancements in technology and artificial intelligence (AI)—it’s a field that’s changing rapidly.

Bo Lais, CEO and Cofounder of Lula, joins the podcast to discuss massive shifts in society that have resulted in high expectations for maintenance; how to leverage technology and buying power to control maintenance costs; the importance of preventive maintenance; and AI and property management red flags to consider when evaluating use cases.

Bo also shares the latest capabilities, products, and tools developed by Lula to address property maintenance challenges, as well as examples of how the industry is transitioning toward predictive maintenance rather than being reactive.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Bo Lais on LinkedIn, and Lula on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

“The two most important days of your life are the day you were born and the day you discovered why.” ~ Dr. Debbie Phillips

In this episode, we discuss how to find your genius—the unique intersection where talent meets joy. Dr. Debbie Phillips, president of The Quadrillion, joins the podcast to share valuable career advice and powerful insights on discovering your light, why it matters, and how to bring it to life through the right mindset, skillset, and action.

Debbie also explores ways to find resources to support your genius, discusses the need for the right role/environment to flourish, how to overcome barriers, and which actions to take to become empowered and successful.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Dr. Debbie Phillips on LinkedIn, and The Quadrillion on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Tony Milne, President and COO of CredHub, joins the podcast to discuss the evolving multifamily credit landscape, credit reporting as a behavior driver, resident retention through transparency, the advantage of building credit history for tenants, and the future of rent reporting.

Tony further explores various credit scoring models, such as VantageScore 4, data standards, bureau adoption, and compliance considerations that property managers should prepare for. Finally, he discusses practical ways to successfully launch and implement tools to improve overall resident satisfaction.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Tony Milne on LinkedIn, and CredHub on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

The inspection process can be challenging. It’s important for property management professionals to educate themselves on inspection best practices, compliance, efficiency, and technology.

Ray Costello, Director of US Operations for Property Inspect, joins the podcast to discuss why inspections are critical for compliance, asset protection, and resident satisfaction.

Further, Ray discusses key inspection types, how inspections reduce disputes over deposits, prevent costly repairs through early detection, and maintain property value over time. He also covers common challenges, myths, and misunderstandings about inspections; best practices and leveraging technology to improve the process; future trends in property inspections; and action items to implement a more streamlined process.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Ray Costello on LinkedIn, and Property Inspect on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Rent advances provide a way for landlords to use their rental income for everyday expenses at a fraction of the cost of credit cards or loans.

Tom Smith, co-founder and chief revenue officer of Ryse, joins the podcast to discuss how non-institutional property owners can tap into institutional capital markets for new sources of liquidity using rent advances as an emerging asset class.

Tom also explores how property management companies offer rent advances to differentiate their services, acquire more units, reduce churn, and increase fees, and delves into how these advances can help with emergency repairs when cash on hand isn’t available.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Tom Smith on LinkedIn, and Ryse on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Join us as Joe Easton—Rent Manager’s Director of Partnerships and Industry Relations, and host of Beyond Rent—interviews attendees and sponsors at the 2025 Rent Manager User Conference. In this episode, Joe connects with industry professionals to cover a range of topics including: how Habitat for Humanity is making a difference by implementing diverse initiatives and volunteer opportunities; a heartwarming story from indi Real Estate on how to positively affect the resident experience; ways to simplify move ins with Utility Valet; and how Stelor is changing the condominium management industry to better protect current and future owners.

Learn more about each guest:

• Ileanna Bryant on LinkedIn, and San Diego Habitat for Humanity on the company website
• Sarah DiToro on LinkedIn, and indi Real Estate on the company website
• Ernesto Beliz III on LinkedIn, and Utility Valet on the company website
• Steven Laidlaw on LinkedIn, and Stelor on the company website

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.