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Beyond The Interface (BTI)

Beyond The Interface (BTI)

Written by: Jay Tulloch Warren Nugent
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About this listen

Hosted by Jay Tulloch and Warren Nugent, this podcast explores the intersection of design (UX), product management, and technology, with insights from industry leaders on leadership, trends, and hard-hitting topics.Jay Tulloch, Warren Nugent
Episodes
  • Leopold Ajami: Mastering Influence and the Art of Persuasion
    Jan 6 2026

    In this conversation, Leopold discusses the principles of influence and persuasion, emphasizing the importance of ethical practices in coaching and communication. He explores the psychological aspects of decision-making, particularly the roles of System One and System Two thinking. Leopold provides insights on how designers can effectively influence stakeholders and the significance of public speaking in building confidence and credibility. He also addresses the potential impact of AI on communication and the necessity of maintaining human connection in the process.





    Learn more from Leopold

    The Pixel Debate


    Chapters:


    00:00 Introduction to Influence and Coaching

    05:40 Principles of Influence in Coaching

    10:49 Ethics in Persuasion and Influence

    15:56 Understanding System One and System Two Thinking

    22:10 Designing Decisions and Influencing Stakeholders

    28:03 The Role of Designers in Influence

    34:04 Building Confidence and Conviction in Presentations

    40:04 Public Speaking: Overcoming Fear and Engaging the Audience

    54:13 The Future of AI in Public Speaking and Influence


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    1 hr
  • Nathalie Salas: The alchemist mindset is crucial for transforming industries.
    Dec 9 2025

    In this episode, Natalie Salas, an experienced service designer and community builder, shares her journey into service design, emphasizing the importance of a holistic approach and the alchemist mindset.


    She discusses the challenges of integrating service design within organizations, the impact of AI on the design process, and the innovative Pixel Debates format she has created to foster open dialogue and critical thinking in the design community.


    The conversation highlights the need for designers to think beyond traditional roles and embrace a systems thinking approach to drive meaningful change.



    Links:

    Nathalie's LinkedIn

    The Pixel Debate



    Chapters:

    00:00 Introduction to Service Design and Natalie Salas

    04:54 The Journey into Service Design

    09:55 Understanding Service Design: Definitions and Mindset

    14:43 The Role of Service Design in Organizations

    19:44 Becoming an Alchemist: The Future of Design

    24:57 Service Design in the UAE: Opportunities and Challenges

    40:37 Navigating Enterprise Systems with Agility

    41:49 The Transformative Power of AI in Service Design

    46:45 Understanding AI's Role in Design and Decision Making

    52:14 The Importance of Systems Thinking in Design

    58:37 Pixel Debates: A New Approach to Design Conversations

    01:11:33 Adapting to the Changing Job Market

    01:16:30 The Future of Pixel Debates and Community Engagement




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    1 hr and 19 mins
  • Joe Fletcher: The Evolution of Design in the Age of AI
    Nov 25 2025

    In this episode, we're with Joe Fletcher, discussing his journey in the tech industry, particularly in UX and AI. We explore the importance of understanding the history of design, the evolving landscape of AI, and how it impacts job roles in design. Joe emphasizes the need for adaptability, continuous learning, and the creative application of knowledge in the face of rapidly changing technology. The conversation also touches on team dynamics, the importance of input in AI, and the necessity of challenging traditional design processes to foster innovation.


    Links:

    Joe's Podcast

    Joe's LinkedIn


    Chapters:

    00:00 Introduction and Background of Joe Fletcher

    04:44 Adapting to the AI Landscape

    09:32 The Importance of Understanding Fundamentals

    12:51 Input vs Output in AI

    19:06 The Future of Design Jobs

    26:14 Coaching and Mindset in Design

    31:27 Balancing Learning and Leadership

    34:51 Embracing AI in Design

    38:12 Challenging Traditional Design Processes

    41:54 The Future of Design Teams

    49:18 The Evolving Role of the Unicorn

    54:19 Mindset and Adaptability in Design




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    1 hr and 2 mins
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