Summary

In this podcast episode, Elise Mitchell discusses the concept of growth in business, particularly in the context of school contracting. She emphasizes the importance of sustainable and intentional growth over rapid expansion, which can lead to chaos and hidden problems. Elise outlines the dangers of pursuing growth solely based on revenue and FTEs, advocating instead for a strategic approach that includes understanding capacity, implementing systems, and ensuring financial soundness. The episode concludes with a call to focus on building a better business rather than simply aiming for bigger numbers.

Takeaways

1. Sustainable growth is more important than rapid growth.
2. Rapid growth can introduce chaos into your business.
3. Redefine success beyond just revenue metrics.
4. Prepare your business infrastructure before pursuing large contracts.
5. Chaos can lead to compliance and service delivery issues.
6. You become overwhelmed when growth is unintentional.
7. Strategic growth should be based on capacity and systems.
8. Documented workflows are essential for expansion.
9. Financial stability is crucial for sustainable growth.
10. Focus on building a better business, not just a bigger one.

Resources

Scale Your School Contracting Business Coaching Program: https://www.thetherapistsupportnetwork.com/coaching-program

Financial Disclosure:

"Beyond the Big Agencies" is brought to you by The Therapist Support Network. Some topics discussed may reference products, services, or resources offered by The Therapist Support Network. This episode may contain affiliate links. I may earn a small commission if you purchase through them, at no extra cost to you

The information provided in this podcast is for educational and informational purposes only and should not be construed as legal, financial, or professional advice. Listeners should consult with qualified professionals regarding their specific circumstances before making any business decisions.

In this episode of Beyond the Big Agencies, Elise Mitchell discusses the significance of conducting mid-year satisfaction surveys for school contractors. She emphasizes the importance of gathering customer feedback early in the year to address issues, gauge renewal likelihood, and identify growth opportunities. The episode outlines the benefits of satisfaction surveys, including catching potential deal-breakers, collecting testimonials, and measuring success through net promoter scores. Elise provides actionable tips for creating effective surveys and highlights the necessity of turning feedback into tangible improvements to strengthen client relationships and drive business growth.

Takeaways

1. Mid-year satisfaction surveys can transform service delivery.
2. Customer feedback is crucial for contract renewal and expansion.
3. Surveys should be sent early to allow for course correction.
4. Addressing issues promptly can prevent them from becoming deal-breakers.
5. Satisfaction surveys can gauge renewal likelihood and spot opportunities.
6. Collecting testimonials during surveys can enhance credibility.
7. A net promoter score helps measure overall business performance.
8. Surveys should include clear, actionable questions.
9. Follow up on feedback to show clients their input is valued.
10. Effective surveys can lead to strategic growth and stronger relationships.

Resources

1. School Satisfaction Survey Guide: https://thetsn.myflodesk.com/surveyguide
2. Scale Your School Contracting Business: https://www.thetherapistsupportnetwork.com/coaching-program

Financial Disclosure:

"Beyond the Big Agencies" is brought to you by The Therapist Support Network. Some topics discussed may reference products, services, or resources offered by The Therapist Support Network. This episode may contain affiliate links. I may earn a small commission if you purchase through them, at no extra cost to you

The information provided in this podcast is for educational and informational purposes only and should not be construed as legal, financial, or professional advice. Listeners should consult with qualified professionals regarding their specific circumstances before making any business decisions.

In this final episode of the season, Elise Mitchell reflects on the key trends and insights from 2025 in school contracting. She discusses the importance of pricing strategies, the shift towards early renewals as a sign of trust, the challenges of new contracts, and the growing significance of email outreach. Additionally, she highlights the preference for provider-run companies, the widening trust deficit, the rise of hybrid service models, and the ongoing recruitment challenges. Looking ahead to 2026, Elise emphasizes the need for clarity, systems, and relationship-building in the evolving education landscape.

Takeaways:

• Prices absolutely mattered this year.
• Schools wanted continuity and stability earlier.
• Renewals happened earlier and faster than in previous years.
• New contracts came in later due to decision fatigue.
• Emails became a bigger entry point for outreach.
• Providers preferred working for provider-run companies.
• Trust is a crucial currency in the industry.
• Hybrid models grew in popularity this year.
• Recruitment was particularly challenging in 2025.
• Schools value clarity, systems, and relationships.

Resources:

The Therapist Support Network Beginner's Checklist: https://thetsn.myflodesk.com/checklist

The Scale Your School Contracting Business Waitlist: https://thetsn.myflodesk.com/scalewaitlist

Financial Disclosure:

"Beyond the Big Agencies" is brought to you by The Therapist Support Network. Some topics discussed may reference products, services, or resources offered by The Therapist Support Network. This episode may contain affiliate links. I may earn a small commission if you purchase through them, at no extra cost to you

Legal Disclaimer:

The information provided in this podcast is for educational and informational purposes only and should not be construed as legal, financial, or professional advice. Listeners should consult with qualified professionals regarding their specific circumstances before making any business decisions.