Beyond the Call - An i24 Podcast cover art

Beyond the Call - An i24 Podcast

Beyond the Call - An i24 Podcast

Written by: i24 Call Management
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About this listen

Beyond the Call is a Canadian-owned monthly podcast which aims to engage with current and potential clients while providing valuable insights into the call management industry. With a focus on actionable business advice, client success stories, and industry trends, this podcast will serve as a dynamic platform for growth, connection, and innovation.

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Episodes
  • The Psychology of First Impressions

    The Psychology of First Impressions
    Oct 29 2025

    i24’s hosts, Nancy Breitman and Gary Blair, sat down with our Operations Manager, Mia Michaud, and Psychologist Nate Fuks to explore the psychology of first impressions.

    Dr. Nate Fuks, who earned his PhD in Counselling Psychology from McGill University in 2014 and has been licensed as an OPQ psychologist since that time, brings extensive experience from his private practice, consulting experience, and a significant academic background to his work at Empirical Wisdom Psychology and Consulting.
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    49 mins
  • AI: Friend, Foe, or Future Teammate?

    AI: Friend, Foe, or Future Teammate?
    Jul 16 2025

    🤖 AI: Friend, Foe, or Future Teammate?
    In our latest podcast episode, we dive into the world of Artificial Intelligence—what it means for customer service, how it’s reshaping communication, and why the human touch still matters more than ever.
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    50 mins
  • Ageism in the Workplace

    Ageism in the Workplace
    May 22 2025

    In this episode, we dive into the topic of Ageism! How do different generations impact our work culture? What strengths and challenges do they all bring to the table? We're exploring it all—how age shapes collaboration, innovation, and the overall workplace environment, that’s created by the wonderful mashup of age-related diversity!

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    50 mins
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