Episodes

  • Redefining health care in America
    Dec 15 2025

    After just six months on the job, Dr. Amy Compton-Phillips, EVP, Chief Medical Officer, is convinced CVS Health can make a genuine difference in the health care ecosystem.

    • The company has the assets it needs — an insurance provider, a pharmacy benefit manager, health care providers and pharmacies — to restore trust in health care, Dr. Amy Compton-Phillips says.

    • Innovation is change at scale, like when the company enables pharmacists with AI to enhance patient safety or adds primary care services to MinuteClinic locations to address unmet preventive health care needs, she says.

    • “We're actually going to deliver on the promise of being the trusted organization that succeeds in simplifying health care,” Dr. Compton-Phillips says.

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    11 mins
  • Addressing today's retail challenges
    Nov 19 2025

    Musab Balbale, SVP, Chief Merchant, discusses how CVS Pharmacy is meeting evolving consumer needs and adapting to economic uncertainty.


    • CVS Pharmacy is finding new ways to excel in the three tenets of retail: providing great value, selection and service.


    • Our team takes a strategic, customer-first approach to selecting every product we carry. We’re particularly proud of the evolution of the CVS Store Brands portfolio, including Joyward, our new holiday brand.


    • "One of our focuses has been how we really position our store at the center of the community," Musab says, explaining that CVS does this by bringing in the products community members want at more competitive prices.

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    13 mins
  • Becoming America's most trusted health care company
    Oct 31 2025

    Hear from David Joyner, President and CEO, and Heidi Capozzi, EVP and Chief People Officer, on how we all play a part in bringing our new ambition, purpose and values to life.

    • Our ambition is to be America's most trusted health care company. "Every single interaction creates that one opportunity to build trust across the enterprise," David says.

    • We define our purpose as, “to simplify health care one person, one family and one community at a time.” David says, “It's really important now that we come together... and make sure that we're pointing everybody in the direction that we're heading.”

    • David and Heidi hosted roundtables with colleagues from across the enterprise as they defined our four values: We care. We innovate with purpose. We are accountable. We prioritize safety and quality. “They go both outward towards our customers and patients and they go inwards” towards fellow colleagues, Heidi explains.

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    16 mins
  • 'The highest value care you can give'
    Sep 25 2025

    Dr. Ben Kornitzer, SVP, Chief Medical Officer, Aetna, on why preventive care makes such a big difference for the people we serve — and how we support it through our business.

    • Dr. Kornitzer emphasizes that a large percentage of chronic illnesses can be prevented through regular screenings and annual wellness exams with a primary care physician.

    • Aetna wants its members to live “their best and healthiest lives,” and it makes it easy for them to access preventable care through digital reminders for checkups, mammograms, colonoscopies and more, he says.

    • "When you take preventive care seriously, you're not just adding years to life, but you're really adding life to years," Dr. Kornitzer says.

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    13 mins
  • Why everyone's talking about biosimilars
    Aug 26 2025

    Joshua Fredell, SVP, Pharmacy Services, shares insights on this biologic drug and why it matters.

    • Our history of innovation at CVS Caremark demonstrates that we are uniquely positioned to positively impact the market.

    • Members feel supported when their prescription plan prioritizes affordability, and their biosimilars are backed by regulatory approval for safety and efficacy, Joshua notes.


    • "If we remain focused on driving to lower-cost products and using our technology to make that even easier for everyone involved, we will be able to maximize the savings potential that biosimilars provide," Joshua says.

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    17 mins
  • What clinicians see in the home vs. the office
    Aug 4 2025

    Paymon Farazi, President, Signify Health, discusses the benefits of In-Home Health Evaluations and how they help simplify care for members, their primary care providers and health plans.

    • Signify Health maintains the trust of its health plan clients by connecting their members to care where they are most comfortable and accessible, Paymon says.

    • Paymon shares the story of his recent “ride along” with a Signify Health clinician, and how he observed her documenting a range of social and clinical data points during an In-Home Health Evaluation.

    • Signify Health clinicians are physicians, physician assistants and nurse practitioners. “Their capabilities … would surprise a lot of folks,” Paymon says.

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    12 mins
  • Teamwork makes the weight-loss dream work
    Jun 30 2025

    Dr. Michelle Gourdine, SVP, Chief Medical Officer, CVS Caremark, highlights how members can achieve their weight-loss goals and adopt a healthy lifestyle with the CVS Weight Management program.

    • 31% percent of adults in the U.S. are overweight and more than 40% are obese, which increases stress on the heart and joints, leading to heart disease, stroke, arthritis and additional health issues, Dr. Gourdine says.

    • Obesity is a chronic medical condition that requires care, and there are a variety of types of support, including nutrition, physical activity, behavior modification and medical interventions.


    • The CVS Weight Management program takes a team-based approach and empowers CVS Caremark members to develop sustainable habits to achieve long-term weight loss. The data is remarkable, Dr. Gourdine says. For instance, GLP-1 users experienced an average weight loss of 16% after one year in the program.

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    19 mins
  • Why patients trust our pharmacists
    May 28 2025

    Lucille Accetta, SVP, Chief Pharmacy Officer, and Head of CVS Specialty Operations, discusses the valuable role our pharmacists play in communities across the country and our commitment to the future of pharmacy.

    • CVS Health pharmacists provide high-quality pharmacy care to patients in their local communities, and they have earned the trust of their patients, Lucille says.

    • We prioritize strong relationships with patients, so whether our pharmacists are supporting patients in different languages or helping them navigate their health care, they are making a difference.

    • In her role as Chief Pharmacy Officer, Lucille says it is part of her mission to advocate for our more than 30,000 pharmacists and give them the opportunity to practice at the top of their training while providing the meaningful care our patients want and need.

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    17 mins