Failure is a word most leaders avoid. But in this episode of The NFP CEO, Danielle and Michelle sit down with strategy and communications expert Chris Savage to unpack why setbacks are actually a normal and necessary part of leadership.

One of Chris’s key insights is that leaders need to reframe failure as a setback. If you’re pushing an organisation forward, turbulence is inevitable. The real test isn’t avoiding mistakes — it’s how you respond to them.

In the conversation, Chris shares several “brutal truths” about setbacks:

1. Leaders need to face reality quickly and honestly.
2. Don’t keep investing in something that clearly isn’t working.
3. Some setbacks simply happen — take them on the chin and move forward.
4. If you’re trying new things and creating momentum, setbacks are unavoidable.
5. Plans matter, but leaders must also pivot and respond to what’s in front of them.

Key themes from the episode

1. Why leaders should reframe failure as setbacks
2. Facing reality and taking accountability
3. Building resilient teams that can talk openly about mistakes
4. Creating momentum with small wins and achievable goals
5. Balancing honesty with optimism as a leader

Guest: Chris Savage | LinkedIn

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Website: thenfpceo.com.au

Michelle Cutler: Michelle Cutler | LinkedIn

Danielle Ballantine: Danielle Ballantine | LinkedIn