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Building Customer-Centric Organizations
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Building Customer-Centric Organizations
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In this episode of CX Excellence Chats, host Anjali engages in a compelling conversation with Mandisa Makubalo, a renowned Customer Experience Management Strategic Consultant. They dive into the intricacies of change management strategies aimed at fostering a customer-centric culture within organizations.
Connect with Anjali:
LinkedIn: https://www.linkedin.com/in/anjali-malhotra-17505525/
Instagram: https://www.instagram.com/cxcel3/
Twitter: https: //twitter.com/xcel_c
Facebook: https://www.facebook.com/cxcel3
Email: anjali@c-xcel.com
Website: https://www.c-xcel.com
#CXExcellence #Leadership #CustomerExperience #Culture #WomenInBusiness #DataManagement #AIinCX #Podcast
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