Burnout isn’t a badge of honour - and empathy isn’t a “soft” skill. In this week’s episode, two innovative business thinkers explore strategies for avoiding exhaustion while cultivating meaningful connections that elevate both personal and professional performance.

First, Tim Jack Adams, founder of greenx7, introduces Energised, his practical guide to restoring sustainable energy through sleep, mindset relationships and rhythm, starting with a simple question: how’s your battery?

Then Daniel Murray, CEO of Empathic Consulting, challenges traditional leadership thinking, explaining why empathy is a powerful performance multiplier. Drawing from his book The Empathy Gap, Daniel reveals how real connection can reshape culture, boost influence and drive results in today’s demanding workplaces.

Business Essentials is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

Is your workplace culture empowering people or quietly silencing them - and could poor experiences be driving customers away faster than you realise? In this week’s episode, leadership expert Marnie Brokenshire, cofounder of Uncapped Potential, unpacks the growing risk of culture slipping into “cult-like” control and why psychological safety matters. Then Greg Nicolle, Group Manager of Client Success at Thryv Australia, explains why customer experience can outweigh product quality and shares three practical ways businesses can build loyalty and keep customers coming back.

Business Essentials is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.

What really drives success in today’s workplace - and are we focusing on the wrong things? In this episode, Professor Darius Pfitzner, Academic Dean at the Australian Institute of Business, shares lessons from his extraordinary career journey, from Navy aircraft engineer to leading business academic, highlighting the value of failure, humility, and customer focus.

We then turn to Emotional Intelligence Specialist Amy Jacobson, who explains how EQ can transform teams and offers five practical steps to build a more empathetic, accountable, and high-performing workplace. Together, they reveal why great leadership is both learned and deeply human.

Business Essentials is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

See omnystudio.com/listener for privacy information.