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CX & Chill

CX & Chill

Written by: XO Studios
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About this listen

 The real, raw customer experience podcast. Join host Stephanie Todd as we explore the good, the bad, and the future of customer experience with experts from incredible brands around the world. Forget the boring convos and ancient perspectives on customer experience. Hilarious stories. Raw conversations. and Groundbreaking insights. Edgy. Honest. & Raw, tune in to get the unfiltered truth and answers to the questions no one else will ask on all things CX. A production of XO Studios, a division of XtendOps.Copyright XtendOps 2023 All rights reserved. Economics
Episodes
  • S1. E23. Bonus Episode I The Outsource Mix with Bobby Brown from Align

    S1. E23. Bonus Episode I The Outsource Mix with Bobby Brown from Align
    Nov 22 2023

    In today's episode, we have an exclusive for you. Our host, Sean McCreery, engages in a fantastic conversation with contact center legend Bobby Brown. For the first time, Bobby opens up about his new venture, Align. Prepare to be enlightened by Bobby's accumulated wisdom from his 35-year career, his distinctive approach to BPO consulting, winning RFT’s and Align's mission to enhance business efficiency and streamline processes. Enjoy!
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    34 mins
  • S1. E22. Season Finale I Real Connections: Authentic Storytelling with guest Lizard Films

    S1. E22. Season Finale I Real Connections: Authentic Storytelling with guest Lizard Films
    Oct 18 2023

    Join us as your host, Sean McCreery, sits down with the crew of Lizard Films, Founder and Producer Jorge de la Parra, Producer Coordinator Donna Zaragoza, and Director/Post Producer Eric Virgen.

    In this episode, we explore the art of storytelling and the power it holds to connect us all. Tune in as we dive into the importance of genuine narratives, showcasing diverse and authentic life stories, and exciting collaborations with Netflix. Enjoy!
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    46 mins
  • S1. E21. The Empathy Gap: Chat GPT vs. the Human Touch with Marcos Souza Tech Learning Manager at Serasa Experian

    S1. E21. The Empathy Gap: Chat GPT vs. the Human Touch with Marcos Souza Tech Learning Manager at Serasa Experian
    Oct 11 2023

    Join us as today's host Diana Castañeda, engages in a thought-provoking conversation with Marcos Souza, Tech Learning Manager at Serasa Experian. Get ready for an insightful talk on the intriguing relationship between humans and artificial intelligence, the definition of the “human touch,” and samba lessons. Enjoy!
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    30 mins
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