Charlie Light: The '5 Why's?' That Bring Care Back To The Person
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Charlie Light: The '5 Why's?' That Bring Care Back To The Person
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In this episode, Charlie reflects on her unexpected journey through social care, from a 17-year-old kitchen assistant peering through a serving hatch to a specialist now called in when services are struggling. Drawing on her own experience of growing up in children’s services, she talks about the empathy and determination that shaped her approach to care, as well as the impact of a rare, hands-on induction that still guides her work today. She explores why real training is less about ticking boxes and more about building confidence, offering coaching, and staying connected to the human experience at the centre of every crisis. And when the “bat signal” goes up from a failing service, Charlie shares what it takes to step in with honesty, curiosity, and the belief that good care always starts, and ends, with the person.