Episodes

  • Progressive Adjusters Perform Safety Inspections and CCC Antitrust Issues
    Jan 12 2026

    Sometimes the truth is stranger than fiction and the latest statements from Progressive are out there.
    Can you imagine the field adjuster 4 weeks on the job that can not change a flat tire is now in charge of the inspections after a collision and customer safety?
    Don't worry, they send you a picture.

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    1 hr and 4 mins
  • Gerber and State Farm Gets Thick and Are Jobbers Inflating List Price
    Jan 5 2026

    We took a week off and came back to a new year and new problems within the Collision Repair Industry.
    Let's kick this year off right:
    German Car Manufactures opposite repair strategies
    How Can Propaganda Help Shops With Short Pay
    Tesla Keeps Taking Hits
    What's the greatest lie told to shops?

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    1 hr and 35 mins
  • CCT: State Farm Racketeering and The asTech Circus
    Dec 22 2025

    It's the Christmas episode. Well really it's just the last episode before Christmas and the industry is taking no time off for the Holiday
    In this episode:
    State Farm Faces Raketeering Lawsuit in Oklahoma
    Copart Uses AI To Call Bodyshops... and fails
    asTech Circus Expands With Roadtrips
    Progressive Adjuster Qualifications Testing
    Claims Fraud and Adjuster Bias With Bodyshops and AI

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    1 hr and 20 mins
  • CCT: Is Florida Ending AI For Auto Claims? Walmart Ruins Collision. ADAS Paint Recall Is SERIOUS
    Dec 15 2025

    It seems things are not going to slow down as we enter the last weeks of 2025.
    Florida is taking steps to end the way insurers use AI in claims
    State Farm Has Comments On AI and How Adjusters Should Adjust
    Why are adjusters terrifed of making decisions
    Total Loss Strategy or Settlement Negotiation?
    Hyundai Paint ADAS Recall Is More Important Than You Think

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    1 hr and 19 mins
  • CCT: State Farm Attorney Makes HUGE Mistake, 3M Admits Truth and Shops Should NOT Write Estimates
    Dec 8 2025

    This industry seems to think that shops will never connect the dots. That has most of the sport coat mafia thinking the answer to every question is to just deny and deflect.
    Maybe some of that is starting to catch up to Attorney Generals and Judges.
    In this epiosde:
    3M FINALLY admits to Amazon Store
    State Farm Attorney Makes HUGE Mistake In North Carolina Court Filing
    There Is A Reason For Mitchell, PartsTrader and State Farm Connections With AWS from Amazon
    Boyd Gerber Is Trying To Trick You With Plastic Repair Council
    Shops Need To STOP writing Estimates
    Oklahoma Attorney General Wants In On State Farm Discovery
    EPC Is Set To Increase In 2026

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    1 hr
  • CCT: State Farm Picks Gerber and Litigation Points At Safety Inspections
    Dec 1 2025

    It's another jam packed episode as the world turns in the drama of Collision Repair
    State Farm Singles Out Gerber
    Cancel All Your Trade Publications In Protest
    Do You Know Your Tools: Estimating Systems
    Ford and Amazon Make a Deal
    State Farm Says It's Only 96 Hours
    Problems With Honda and Aftermarket Headlamps
    OEM Safety Inspections and Lawsuits
    Insurers Waive Rights In Subrogation
    Another AI Fail

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    1 hr and 27 mins
  • CCT: Progressive Has A Reason For Not Paying Material and GECIO Al Capone Connection
    Nov 24 2025

    Happy Thanksgiving Week.
    On this episode of Collision Coffee Talk we talk about:
    The reasons Progressive Insurance says they will not pay for paint and material expenses proven with invoice
    Why do we really do this job of Collision Repair
    General Motors Dealers across the USA are revolting over Caliber Collision locations inclusion in certified shop locators
    Hyundai makes deal with Crash Champions for warranty refinish work
    Sharp increase in workplace violence sparks discussion around HR training
    Death and Taxes are the two things you can’t avoid and GEICO is having a hard time with Taxes.

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    1 hr and 1 min
  • CCT: Gerber Makes Disturbing Announcement and Progressive Sins Again
    Nov 17 2025

    It's another rant filled episode of Collision Coffee Talk and this time she's not holding back.
    We'll talk about the VERY disturbing press release that came out from Boyd Gerber that provides some chilling insights to the future of repair.
    Insurance companies continue to make errors with policy application and it's presenting some slam dunk Bad Faith suits
    There is a new bully in town around total losses
    Industry Association brings a pillow to a gun fight in Vegas.

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    1 hr and 16 mins