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Comms Coach Podcast

Comms Coach Podcast

Written by: Comms Coach
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About this listen

Welcome to Comms Coach, the podcast that delves deep into the world of training and quality assurance for 9-1-1. Your host, Lori Henricksen, is a veteran in the field with more than 30 years experience as a dispatcher, trainer and high school teacher who started one of the country's first 9-1-1 Dispatch programs for High School students in Las Vegas, Nevada. In each episode, a lineup of expert guests dive into the critical aspects of emergency communications training, quality assurance and improvement. They share valuable insights, techniques, and best practices to help today's trainers and the next generation of unsung heroes. So whether you're an experienced dispatcher, leader, trainer or simply curious about how to set up and run training or QA programs in your center or school, get ready to embark on a journey of knowledge, growth, and inspiration. This is Comms Coach, building the strength behind every call.

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Episodes
  • Season 2 Episode 5: From Classroom to Command Center: How High School Dispatch Programs Build Careers

    Season 2 Episode 5: From Classroom to Command Center: How High School Dispatch Programs Build Careers
    Oct 3 2025

    In this episode of Comms Coach Podcast, host Lori Henricksen reconnects with one of her standout former students, Eric Guerrero, now an accomplished fire-medical dispatcher in Las Vegas. Eric shares how his journey began in a high school emergency dispatch program and evolved into a thriving public safety career. Together, they explore how early exposure to real-world scenarios, mentorship, and community service shaped his professional path and mental resilience.
    From stories of classroom simulations to real-life emergency calls, Eric reveals how high school dispatch programs can transform lives and directly impact dispatcher recruitment and retention. This episode is a reminder of how early investment in students builds the next generation of emergency communication professionals.

    Be sure to follow us on LinkedIn: https://www.linkedin.com/company/comms-coach-podcast/
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    34 mins
  • Season 2 Episode 4 Jessica Lindley - Breaking Barriers in Public Safety

    Season 2 Episode 4 Jessica Lindley - Breaking Barriers in Public Safety
    Feb 11 2025

    In this powerful episode, Lori is joined by telecommunicator Jessica Lindley. Jessica tells her story of overcoming perceptions and facing the realities of being a 9-1-1 dispatcher with a disability. They discuss the importance of simple accommodations that can be made to include those with disabilities in the field. Don't miss this episode!

    Be sure to follow us on LinkedIn: https://www.linkedin.com/company/comms-coach-podcast/
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    29 mins
  • Season 2 Episode 3 Steve Sutton The Power of Positivity

    Season 2 Episode 3 Steve Sutton The Power of Positivity
    Sep 26 2024

    As a Senior Telecommunicator at Danville Fire Department, Steve is certified in VCIN, EMD, EFD, and EPD, and also serves as a Communications Training Officer.
    Before joining Danville Fire Department, he had a 20-year plus career in the North Carolina Department of Public Safety. He also has a background in firefighting and emergency medical services, having volunteered as a firefighter and worked as an EMT and ER tech. Steve is passionate about public education and outreach, having presented at several conferences on topics related to 911 communications, gang prevention, and social media management. He is also a graphic designer and a member of the VA APCO Training Committee and the VA NENA Legislative Committee.

    Be sure to follow us on LinkedIn: https://www.linkedin.com/company/comms-coach-podcast/
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    34 mins
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