Episodes

  • Missives You Might’ve Missed

    Missives You Might’ve Missed
    Jun 11 2026
    In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll revisit recent essays from Craig and Steve on corporate communications, media scrutiny, and the strategic role of the comms function. Craig breaks down his argument that many communications teams are doing valuable work in the wrong order, adding tools, reports, and activity before clearing out low-value work and building repeatable strategic access. Steve then pushes into the risks of bypassing the press, the value of editorial scrutiny, and why Pope Leo’s communication style offers a timely lesson in speed, authenticity, and disciplined message control. For PR and corporate reputation professionals, the episode is a sharp reminder that credibility depends on sequence, scrutiny, and sustained alignment between what an organization says and what it can actually support.

    Takeaways
    • Communications teams cannot earn strategic influence by simply adding more dashboards, reports, tools, or meetings.
    • The real opportunity is moving from high effort and low impact toward work that creates judgment, access, and organizational influence.
    • Boeing shows the risk of a widening gap between public claims and operating reality, especially when communications enters only after the crisis forms.


    Episode Hashtags
    #ProvokeMedia #Boeing #AlaskaAirlines #Shell #Greenpeace #Axios #Meta #DoorDash #GameStop #CNBC #Pfizer #Amazon #Wirecutter #NewYorkTimes #RealMadrid #CorporateCommunications #PublicRelations #CorporateAffairs #MediaRelations #CrisisCommunication #ReputationManagement #StakeholderEngagement #LeadershipCommunication #StrategicCommunications #MediaScrutiny #GoDirect #PopeLeo #VaticanCommunications #ShawnPNeal #AdvoCast #OCRNetwork



    Communication Breakdown is a production of the Observatory on Corporate Reputation.
    Hosted by Craig Carroll and Steve Dowling.
    Produced in partnership with Advocast and Shawn P Neal.

    For questions, feedback, or episode suggestions, reach out at podcasts@ocrnetwork.com
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    35 mins
  • bp’s Big Problem

    bp’s Big Problem
    Jun 4 2026
    In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll return to BP’s boardroom battle with former chairman Albert Manifold. After being dismissed over governance, oversight, and conduct concerns, Manifold fires back with a nearly 800-word statement accusing BP of mischaracterizing his behavior and framing himself as a disciplined reformer focused on shareholder value. Steve and Craig examine how Manifold is trying mto prevent BP’s version of events from becoming the only version, while BP’s restrained response risks leaving a narrative vacuum. The conversation also brings in Craig’s justice framework, including distributive, procedural, interpersonal, and informational justice, to unpack why this dispute is no longer just about conduct. It is now about credibility, process, power, and who gets to define the story

    Takeaways
    • Manifold’s statement shifts the communication problem from an executive departure to a battle over competing narratives
    • The strongest and riskiest claim in Manifold’s statement is that no one raised conduct concerns with him during his tenure
    • For BP, the danger is that unanswered claims could harden into conventional wisdom before the company speaks again.


    Topics Mentioned
    BP, Albert Manifold, executive departures, corporate governance, board communication, reputation defense, counter-narrative, shareholder activism, cost discipline, crisis communication, image rehabilitation, conduct allegations, narrative vacuum, board legitimacy, procedural justice, distributive justice, interpersonal justice, informational justice, stakeholder trust, media strategy, leadership communication

    Companies Mentioned
    BP, Bloomberg, Financial Times, Wall Street Journal

    Episode Hashtags
    #BP #Bloomberg #FinancialTimes #WallStreetJournal #CorporateCommunications #PublicRelations #CorporateReputation #CrisisCommunication #BoardGovernance #ExecutiveLeadership #LeadershipCommunication #StakeholderTrust #NarrativeStrategy #ReputationManagement #ShareholderValue #CorporateGovernance #MediaStrategy #ShawnPNeal #AdvoCast #OCRNetwork

    Communication Breakdown is a production of the Observatory on Corporate Reputation.
    Hosted by Craig Carroll and Steve Dowling.
    Produced in partnership with Advocast and Shawn P Neal.

    For questions, feedback, or episode suggestions, reach out at podcasts@ocrnetwork.com
    Show More Show Less
    23 mins
  • “Lower-Value Human Capital”

    “Lower-Value Human Capital”
    May 28 2026
    In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack two corporate reputation problems where leadership, governance, and messaging collided under pressure. First, they examine Standard Chartered CEO Bill Winters’ “lower value human capital” comment and the three cleanup attempts that followed. Then they turn to BP, where chairman Albert Manifold was removed after less than a year, setting off a governance fight that threatens to prolong the company’s instability narrative. Across both stories, Steve and Craig show how communications teams lose ground when leaders treat high-stakes moments as messaging problems instead of trust, governance, and stakeholder problems.

    Takeaways
    • Bill Winters’ cleanup attempts focused too much on explaining context and not enough on clearly rejecting the idea that people are “lower value.”
    • A CEO press briefing can create unnecessary risk when the official investor message has already been carefully scripted and vetted.
    • BP’s chairman removal shows how a governance problem quickly becomes a communications problem when the process is unclear.

    Topics Mentioned
    AI and workforce displacement, executive communication, internal communications, investor relations, employee trust, crisis communication, CEO apologies, stakeholder management, governance failures, board accountability, reputation risk, leadership credibility, corporate instability, media strategy, press briefings, narrative control, strategic communications


    Companies Mentioned
    Standard Chartered, NVIDIA, Wall Street Journal, Air Canada, BP, Bloomberg


    Episode Hashtags
    #StandardChartered #NVIDIA #WallStreetJournal #AirCanada #BP #Bloomberg #CorporateCommunications #PublicRelations #CrisisCommunication #InternalCommunications #ExecutiveCommunication #AICommunication #WorkforceDisplacement #EmployeeTrust #InvestorRelations #CorporateGovernance #BoardAccountability #LeadershipCredibility #ReputationRisk #StakeholderManagement #NarrativeControl #ShawnPNeal #AdvoCast #OCRNetwork


    Communication Breakdown is a production of the Observatory on Corporate Reputation.
    Hosted by Craig Carroll and Steve Dowling.
    Produced in partnership with Advocast and Shawn P Neal.

    For questions, feedback, or episode suggestions, reach out at podcasts@ocrnetwork.com
    Show More Show Less
    31 mins
  • The AI Commencement

    The AI Commencement
    May 21 2026
    In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine a string of AI-related commencement speech misfires and what they reveal about executive communication, audience awareness, and the limits of pushing a message into the wrong moment. The conversation centers on former Google CEO Eric Schmidt’s controversial University of Arizona address, contrasting it with stronger speeches from NVIDIA CEO Jensen Huang at Carnegie Mellon and musician Jacob Collier at Berklee College of Music.
    • Jensen Huang at Carnegie Mellon: https://www.youtube.com/live/FZh_0uRgrg4
    • Jacob Collier at Berklee College of Music: https://www.youtube.com/watch?v=f0exDKy5uuk


    Takeaways
    • AI is a relevant topic for graduation speeches, but relevance does not guarantee resonance.
    • Eric Schmidt’s speech leaned too heavily on scale, urgency, and instruction, leaving graduates feeling lectured rather than inspired.
    • Jensen Huang’s Carnegie Mellon address worked because he built human connection first, then introduced AI as part of a broader story about responsibility, failure, and opportunity.

    Topics Mentioned
    Artificial intelligence, executive communication, commencement speeches, leadership messaging, audience analysis, corporate reputation, speechwriting, CEO visibility, stakeholder trust, Gen Z workers, AI anxiety, leadership authority, ceremonial communication, emotional resonance, public speaking, message timing, reputation risk, corporate storytelling, leadership credibility, communication strategy

    Companies Mentioned
    Google, NVIDIA, Gallup, Bloomberg, The Atlantic, Denny’s

    Episode Hashtags
    #Google #NVIDIA #Gallup #Bloomberg #TheAtlantic #Dennys #ArtificialIntelligence #AICommunication #ExecutiveCommunication #CorporateCommunications #LeadershipCommunication #CEOCommunication #Speechwriting #CorporateReputation #PublicRelations #AudienceAnalysis #StakeholderTrust #ReputationManagement #LeadershipMessaging #GenZWorkforce #CommencementSpeech #AILeadership #ShawnPNeal #AdvoCast #OCRNetwork

    Communication Breakdown is a production of the Observatory on Corporate Reputation.
    Hosted by Craig Carroll and Steve Dowling.
    Produced in partnership with Advocast and Shawn P Neal.

    For questions, feedback, or episode suggestions, reach out at podcasts@ocrnetwork.com
    Show More Show Less
    29 mins
  • Of Maersk and Men

    Of Maersk and Men
    May 14 2026
    In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine two high-stakes corporate communication moments with direct lessons for CEOs, communications executives, public affairs leaders, and reputation advisors. First, they analyze eBay’s sharp rejection of GameStop’s attempted takeover bid and how the company used disciplined messaging, board governance language, and business credibility to control the narrative. Then, they turn to Maersk’s response to rising fuel costs and operational risk tied to the Strait of Hormuz, showing how executive transparency, expectation management, and operational communication can protect stakeholder trust during uncertainty.

    Takeaways
    • eBay showed how a board can reject a high-profile takeover bid without overexplaining, overreacting, or letting the other company define the narrative.
    • GameStop’s bid exposed a credibility gap between executive confidence and the substance needed to support a serious corporate transaction.
    • Maersk demonstrated how crisis communication can use selective transparency to prepare customers and investors for cost increases without projecting false certainty.
    Topics Mentioned
    corporate communications, CEO communication, executive credibility, corporate reputation, crisis communication, reputation management, board governance, takeover bid, hostile offer, fiduciary duty, investor communication, public affairs, stakeholder trust, narrative control, messaging strategy, messaging vacuum, leadership communication, business credibility, operational transparency, selective transparency, expectation management, geopolitical risk, supply chain disruption, Strait of Hormuz, oil prices, fuel costs, crew safety, customer communication, chaos communication, corporate affairs, public relations strategy, communications as a business function, decision friction, transaction costs, operational fluency

    Companies Mentioned
    eBay, GameStop, CNBC, Amazon, Maersk, Target

    Episode Hashtags
    #eBay #GameStop #CNBC #Amazon #Maersk #Target #CorporateCommunications #CEOCommunication #ExecutiveCommunication #CorporateReputation #ReputationManagement #CrisisCommunications #PublicRelations #PublicAffairs #BoardGovernance #InvestorRelations #StakeholderTrust #NarrativeControl #MessagingStrategy #LeadershipCommunication #ExecutiveCredibility #OperationalTransparency #ExpectationManagement #GeopoliticalRisk #SupplyChainDisruption #StraitOfHormuz #BusinessStrategy #CorporateAffairs #ShawnPNeal #AdvoCast #OCRNetwork


    Communication Breakdown is a production of the Observatory on Corporate Reputation.
    Hosted by Craig Carroll and Steve Dowling.
    Produced in partnership with Advocast and Shawn P Neal.

    For questions, feedback, or episode suggestions, reach out at podcasts@ocrnetwork.com
    Show More Show Less
    30 mins
  • GameStop’s faceplant, Wells Fargo’s comeback

    GameStop’s faceplant, Wells Fargo’s comeback
    May 7 2026
    In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine two very different corporate reputation moments: GameStop CEO Ryan Cohen’s awkward CNBC interview after announcing an unsolicited $56 billion bid for eBay, and Wells Fargo’s quieter emergence from nearly a decade of regulatory restrictions. Steve and Craig unpack why Cohen’s media appearance raised more doubts than confidence, especially when the deal narrative could not withstand basic questions about financing, execution, and credibility. They then turn to Wells Fargo, asking whether regulatory remediation actually equals reputational recovery. The episode offers a sharp lesson for communicators: visibility can accelerate evaluation, but only operational substance can sustain trust.

    Takeaways
    • Media visibility can amplify confidence, but it cannot replace strategic coherence.
    • Ryan Cohen’s CNBC interview exposed unresolved questions about GameStop’s proposed eBay acquisition.
    • Wells Fargo’s regulatory closure does not automatically mean reputational closure.

    Topics Mentioned
    GameStop, Ryan Cohen, eBay acquisition bid, CNBC Squawk Box, media training, meme stocks, institutional credibility, virality, investor confidence, deal financing, strategic coherence, Wells Fargo, fake accounts scandal, regulatory remediation, consent orders, asset cap, corporate rehabilitation, reputational recovery, stakeholder trust, post-remediation drift, operational substantiation, governance, growth expectations

    Companies Mentioned
    GameStop, eBay, Amazon, TD Bank, CNBC, The Wall Street Journal, Wells Fargo


    Episode Hashtags
    #GameStop #eBay #Amazon #TDBank #CNBC #WallStreetJournal #WellsFargo #RyanCohen #CharlieScharf #CorporateReputation #PublicRelations #CorporateCommunications #CrisisCommunication #MediaTraining #InvestorRelations #ReputationManagement #StakeholderTrust #Governance #LeadershipCommunication #StrategicCommunications #MemeStocks #ShawnPNeal #AdvoCast #OCRNetwork

    Communication Breakdown is a production of the Observatory on Corporate Reputation.
    Hosted by Craig Carroll and Steve Dowling.
    Produced in partnership with Advocast and Shawn P Neal.

    For questions, feedback, or episode suggestions, reach out at podcasts@ocrnetwork.com
    Show More Show Less
    30 mins
  • United plants a flag, IBM waves one

    United plants a flag, IBM waves one
    May 1 2026
    In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack two corporate reputation stories where the real action sits beneath the headline. First, they analyze United CEO Scott Kirby’s reported pitch to merge with American Airlines, and how a deal that never had a path forward still helped Kirby frame himself as the airline CEO thinking biggest about global competitiveness. Then they turn to IBM’s $17 million settlement with the Justice Department over diversity programs, examining how a small financial penalty can carry a much larger signal for federal contractors, employees, and corporate values. For communications leaders, both stories raise the same hard question: when the deal, policy, or program collapses, who gets to define what it meant?

    Takeaways
    • A failed transaction can still work as a positioning move if it advances a larger strategic argument.
    • United’s silence created short-term discomfort, but Kirby eventually reframed the story around scale, customer experience, and global competition.
    • American Airlines looked disciplined by rejecting the merger quickly, while United positioned itself as the carrier with the bigger future-facing vision.
    Topics Mentioned
    United Airlines, American Airlines, airline mergers, antitrust, global competitiveness, customer experience, CEO positioning, narrative control, Bloomberg reporting, earnings calls, regulatory risk, IBM, diversity programs, DEI, federal contracting, Civil Rights Fraud Initiative, Justice Department, corporate values, employee trust, compliance risk, government pressure, institutional independence, Harvard, credibility spend, corporate reputation

    Companies Mentioned
    United Airlines, American Airlines, Bloomberg, CNBC, JetBlue, New York Times, IBM, Harvard University, Microsoft

    Episode Hashtags
    #UnitedAirlines #AmericanAirlines #Bloomberg #CNBC #JetBlue #NewYorkTimes #IBM #HarvardUniversity #Microsoft #CorporateCommunications #PublicRelations #CorporateReputation #CrisisCommunications #NarrativeControl #Antitrust #AirlineIndustry #CEOCommunication #DEI #DiversityEquityInclusion #FederalContracting #JusticeDepartment #ComplianceRisk #EmployeeTrust #CorporateValues #StakeholderTrust #ReputationRisk #ShawnPNeal #AdvoCast #OCRNetwork


    Communication Breakdown is a production of the Observatory on Corporate Reputation.
    Hosted by Craig Carroll and Steve Dowling.
    Produced in partnership with Advocast and Shawn P Neal.

    For questions, feedback, or episode suggestions, reach out at podcasts@ocrnetwork.com
    Show More Show Less
    33 mins
  • Chief Exposure Officer

    Chief Exposure Officer
    Apr 24 2026

    In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine two very different versions of executive exposure: Palantir CEO Alex Karp’s 22-point manifesto and the renewed push to put CEOs directly in front of customers. They unpack how Palantir created a reputational problem by publishing a sweeping ideological statement loaded with contradictions, especially for a company dependent on government contracts across multiple countries. Then they turn to CEO-led customer engagement, from Burger King’s president giving out his phone number to older examples like Frank Perdue, Victor Kiam, and Lee Iacocca. The throughline is clear: visibility can build credibility when backed by reality, but it can also expose gaps between message, operations, values, and stakeholder expectations.

    Takeaways
    • Companies can create reputational risk when they publish values statements without a clear audience, objective, or strategic purpose.
    • Palantir’s manifesto gave critics a ready-made framework for testing contradictions between what the company says and what it does.
    • Nationalist messaging can create international business exposure when a company depends on government contracts outside its home market.
      .
    Topics Mentioned
    Palantir, Alex Karp, CEO communication, corporate reputation, manifesto messaging, narrative governance, stakeholder scrutiny, government contracts, international reputation risk, pluralism, populism, CEO visibility, customer engagement, Burger King, executive advertising, authenticity, accountability, two-way communication, authority under exposure, crisis communication, brand trust, operational alignment

    Companies Mentioned
    Palantir, Twitter, Burger King, The New York Times, Axios, McDonald’s, Reddit, Sonos, Perdue, Laker Airways, Remington, Chrysler, DoorDash, Grubhub


    Episode Hashtags
    #Palantir #Twitter #BurgerKing #NewYorkTimes #Axios #McDonalds #Reddit #Sonos #Perdue #LakerAirways #Remington #Chrysler #DoorDash #Grubhub #CorporateCommunications #PublicRelations #CorporateReputation #CEOCommunication #CrisisCommunication #StakeholderTrust #BrandReputation #ExecutiveVisibility #CustomerEngagement #NarrativeGovernance #LeadershipCommunication #ShawnPNeal #AdvoCast #OCRNetwork

    Communication Breakdown is a production of the Observatory on Corporate Reputation.
    Hosted by Craig Carroll and Steve Dowling.
    Produced in partnership with Advocast and Shawn P Neal.

    For questions, feedback, or episode suggestions, reach out at podcasts@ocrnetwork.com
    Show More Show Less
    30 mins