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Community At Heart: Building, Growing, and Monetizing Paid Membership Communities

Community At Heart: Building, Growing, and Monetizing Paid Membership Communities

Written by: Rachel Starr Circle Expert Membership & Community Growth Strategist
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Community at Heart is a strategy-first podcast for creators, educators, and entrepreneurs who are ready to build, grow, and monetize a paid membership community—and turn community into a true growth engine for their business. Hosted by Rachel Starr, Circle Certified Partner and founder of coCreator Society, this podcast delivers practical strategies, real-world insights, and proven frameworks for designing, launching, and scaling membership communities inside Circle (and beyond). Rachel breaks down what actually works when it comes to engagement, retention, pricing, and sustainable recurring revenue—without sacrificing the human connection that makes communities thrive. If you’re feeling stuck with a free community that won’t convert, overwhelmed by running a membership, or unsure how to grow without burning yourself out, Community at Heart meets you where you are. Each episode helps you move from “community as a nice add-on” to community as a core business asset. Community at Heart is for community builders who believe growth flows more naturally—and business feels lighter and more fun—when we build together. From onboarding to engagement, systems to storytelling, this is your space to learn how to build smarter—not solo—and keep your community’s heart front and center.Copyright 2026 Rachel Starr, Circle Expert, Membership & Community Growth Strategist Economics Leadership Management & Leadership Marketing Marketing & Sales
Episodes
  • The Free Community Trap (And Why Nobody's Converting)
    Feb 19 2026

    Should you start with a free community and convert people to paid later? Or charge from the beginning?

    If you're asking this question, you're probably hoping free is the safer choice. The easier choice. The one that won't scare people away.

    But here's what I need to tell you: starting with a free community and trying to convert it to paid later almost never works.

    In this episode, I'm breaking down why free communities fail, why paid communities work better for everyone, and the one trial strategy that actually converts (spoiler: it's not a free trial).

    Because here's the truth—when people don't pay for something, they don't value it. They don't show up. They don't engage. They don't have any skin in the game. And when it's time to convert them to paid? They ghost.

    But when people pay from the start, everything changes. They commit. They show up. They engage. They get results. And you build something sustainable.

    In this episode, you'll learn:

    1. Why free communities never convert to paid (and the psychology behind it)
    2. The "skin in the game" problem that kills free communities
    3. How to build trust WITHOUT giving your community away for free
    4. Why paid communities create better members, better engagement, and better results
    5. The $1 trial strategy that doubled my community conversions (and why it works when free trials don't)

    Want to see what a paid community looks like? Join the coCreator Society at cocreatorsociety.com

    Watch the full breakdown of the $1 trial strategy: The $1 Trial Strategy That Doubled My Circle Community Conversions

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    21 mins
  • The Community Platform Question Everyone's Asking
    Feb 12 2026

    You've been researching community platforms for weeks. One person swears by Circle. Another says Kajabi does it all. Someone else told you to just use a WhatsApp group because it's free.

    And you're stuck wondering: which platform is actually right for my business?

    Here's the truth nobody tells you—the platform you choose shapes everything. It shapes your member experience, your retention, how sustainable your community is to run, and whether people actually show up.

    In this episode, we're breaking down the most popular community platforms: WhatsApp, Telegram, Slack, Discord, Patreon, Kajabi, Heartbeat, Skool, and Circle. I'll tell you what each one is actually good for, where they fall short, and how to know which one makes sense for your business.

    And yes, I'm biased—I'm a Circle Certified Partner and I run my own community on Circle Plus. But I'm going to be honest about all of them, because choosing the wrong platform can cost you months of momentum and member trust.

    In this episode, you'll learn:

    1. Why WhatsApp and Slack aren't built for real communities (even though everyone uses them)
    2. The problem with Kajabi's community features (and why course platforms don't do community well)
    3. What makes Circle different from every other platform
    4. How Circle is becoming a true all-in-one with email and website features
    5. Why your platform choice is a strategic decision, not just a technical one

    Ready to build your community the right way? Join the coCreator Society at cocreatorsociety.com or learn more about my Circle consulting at rachelbusinesscoach.com.

    TIMESTAMPS

    00:00 Introduction: The Community Platform Dilemma

    00:30 The Importance of Choosing the Right Platform

    01:34 Common Pitfalls in Platform Selection

    02:36 Overview of Popular Community Platforms

    05:27 WhatsApp and Telegram: Messaging Apps, Not Community Platforms

    08:30 Slack and Discord: Built for Teams, Not Communities

    10:59 Facebook Groups: Familiar but Flawed

    13:08 Patreon: Great for Creators, Limited for Communities

    14:23 Kajabi: All-in-One but Lacking in Community Features

    16:16 Heartbeat: Beautiful but Still Growing

    17:27 School: Gamification with Limitations

    18:50 Circle: The Best Choice for Serious Community Builders

    24:05 Conclusion: Strategic Platform Selection for Long-Term Success

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    26 mins
  • Behind the Scenes of Building a Summit That Actually Serves Your Audience
    Jan 29 2026

    Brittni Schroeder is a business coach and marketing strategist who's built her business on automation, sales funnels, and helping entrepreneurs scale without burning out. But what caught my attention wasn't her impressive background—working with clients featured in The Wall Street Journal and Good Morning America, running a magazine, founding a nonprofit—it was the fact that she's in her third year of hosting the Fusion Collective Business Summit with 30 speakers. And she's doing it differently than most people.

    I met Brittni through the Flodesk partners Slack channel, and what struck me immediately was how thoughtfully she approaches collaboration. She's not chasing big names for the sake of visibility. She's not recycling the same tired topics everyone else is covering. She's curating experiences that actually serve her audience—even if that means saying no to speakers who don't align.

    What sets Brittni apart is her willingness to be honest about what works and what doesn't. She talks openly about the chaos of her first summit, the frustration of speakers who ghost, and the evolution of going from 10 speakers to 30. But she also talks about the magic that happens when you mentor people coming up behind you, the power of paying it forward, and why your closest circle matters more than your follower count.

    So if you've ever thought about hosting a summit but didn't know where to start, if you're tired of surface-level collaboration and want to build something real, or if you just love conversations about community and doing business with integrity, this one's for you.

    👉 Grab your free spot at the Fusion Collective Business Summit (Feb 3-5): https://courses.brittnischroeder.com/a/2147832720/Gq2kzmCT

    👉 Join coCreator Society: cocreatorsociety.com

    🗒️ Show Notes: https://rachelbusinesscoach.com/behind-the-scenes-of-building-a-summit-that-actually-serves-your-audience/

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    23 mins
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