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Complaints, Harm and Reporting: A Busy FCA Week

Complaints, Harm and Reporting: A Busy FCA Week

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In this episode of Beyond the Buzz, Vicky and Rachel break down key FCA and FOS updates, including proposed complaints handling reforms, new expectations on proactive consumer redress, and upcoming changes to incident and third-party reporting.

The focus is clear: earlier action, stronger governance, and more consistent, transparent processes.

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