In this episode, Simon Goode analyzes a workplace conflict case study involving a cross-department dispute over an aggressive project deadline in a manufacturing company. He explores the roles of interests, structure, relationship dynamics, and different conflict modes—including competing, compromising, and collaborating—in resolving the issues between engineering and production teams. Simon Goode also highlights practical negotiation concepts like BATNA and the importance of clear, future-focused communication to rebuild trust and improve cooperation.

TIMESTAMPS:

00:00 Engineering lead responsibilities

03:51 Debating Project Deadlines and Priorities

09:43 Exploring Jordan's negotiation options

13:39 Clarifying expectations and communication

14:42 Resolving workplace conflicts

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website: simongoode.com
email: podcast@simongoode.com

In this episode, Simon Goode explores a real-life case study of a client requesting a discount for mediation services, analyzing the situation using conflict resolution frameworks. He breaks down the negotiation through the five types of conflict—value, data, interest, structure, and relationship—and discusses strategies like collaboration, compromise, and assertiveness. Simon Goode emphasizes the importance of considering one's alternatives (BATNA) and maintaining clear boundaries when responding to discount requests.

TIMESTAMPS:
00:00 Discussing pricing and client negotiations

04:19 Managing client misunderstandings

09:56 Discussing an interest conflict

13:33 Improving client communication strategies

15:21 External factors affecting responses

19:45 Negotiating client compromises

21:10 Conflict resolution strategies

25:26 Discussing negotiation strategies

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Support the show

Thank you so much for listening! I'd love to know what you think and connect.

website: simongoode.com
email: podcast@simongoode.com

In this episode, Simon Goode analyzes a workplace conflict case study involving a dispute over strict in-office attendance requirements versus requests for flexible remote work. He breaks down the dynamics between team lead Marcus and high-performing analyst Priya, exploring structural, value, and interest-based sources of conflict and suggesting approaches for resolution. The episode also highlights practical conflict modes such as avoidance, accommodation, compromise, competition, and collaboration to manage similar workplace issues.

TIMESTAMPS:
00:00 Addressing workplace conflict scenarios

03:59 Discussing attendance and value conflicts

10:24 Discussing flexibility in negotiations

12:28 Debate on company expectations

16:08 Outcomes of Workplace Conflict

18:58 Speculating on Priya's situation

22:37 Checking in on relationship dynamics

26:19 Resolving workplace role conflicts

27:53 Work from home conflicts advice

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Support the show

Thank you so much for listening! I'd love to know what you think and connect.

website: simongoode.com
email: podcast@simongoode.com