In a world where so much of our work happens through screens, building genuine professional relationships can feel harder than ever.

In this episode of Making the Connection, I sit down with Cathy Baillargeon, Owner and Chief “Cathy” Officer of Virtual Cathy, to talk about what real connection looks like in a virtual-first workplace. We explore how relationships are built on commonality, not surface-level networking, and why showing your personality early can completely change the tone of a professional relationship.

We also dig into delegation — not as a weakness, but as a skill that takes practice — and what it really means to build trust, rapport, and culture on a remote team.

In this episode, we cover:

• What creates genuine connection in professional relationships
• Why impactful questions matter more than small talk (especially virtually)
• How to show personality without oversharing
• The mindset shifts required to successfully delegate
• How to build trust and rapport with virtual assistants and remote teams
• Practical tips for getting started with a VA the right way

Whether you’re hiring support, managing a virtual team, or simply trying to build better professional relationships, this conversation is full of thoughtful, practical takeaways you can apply right away.